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Identity Manager 8.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Web Portal for Application Governance Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Custom main data of customer nodes

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Additional tasks for customer nodes

After you have entered the main data, you can run the following tasks.

The entitled customers overview

To obtain an overview of a customer node

  1. In the Manager, select the IT Shop > IT Shop > <shop> > Customers or IT Shop > IT Shop > <shopping center> > <shop> > Customers category.

  2. Select the Entitled customers overview task.

Assigning employees directly

Add an employee who is authorized to make requests for the shop to the customer node. You have two possible ways of doing this. Employees can be assigned to a customer node either directly or through a dynamic role.

IMPORTANT:If a shop contains a large number of customers, the calculations in the IT Shop can cause a heavy load on the DBQueue Processor and therefore on the database server, as well.

Never assign more than 30,000 employees to a customer node.

To assign employees directly to a custom node

  1. In the Manager, select the IT Shop > IT Shop > <shop> > Customers or IT Shop > IT Shop > <shopping center> > <shop> > Customers category.

  2. Select the Assign employees task.

    In the Add assignments pane, assign the employees authorized to make requests.

    TIP: In the Remove assignments pane, you can remove assigned employees.

    To remove an assignment

    • Select the employee and double-click .

  3. Save the changes.

If an employee is removed from a customer node, all pending requests for this employee are canceled.

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