Assign a shelf those company resources that the shop customers are permitted to request as products. These company resources are added as product nodes below the shelf. You can only select those company resources that are labeled with the IT Shop option and to which a service item is assigned.
To assign company resources, select one of the tasks in the task view. The tasks are only shown if the Assignments permitted and Direct assignment permitted options are enabled for the IT Shop structure role class.
To assign company resources as products to a shelf
-
In the Manager, select the IT Shop > IT Shop > <shop> or the IT Shop > IT Shop > <shopping center> > <shop> category.
-
Select the shelf in the result list.
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Select the Assign <company resource> task.
In the Add assignments pane, assign company resources..
TIP: In the Remove assignments pane, you can remove company assignments.
To remove an assignment
- Save the changes.
Related topics
Set up only one customer node for each shop to facilitate customer administration. Add the employees to this customer node who are permitted to request products from this shop.
IMPORTANT:If a shop contains a large number of customers, the calculations in the
IT Shop can cause a heavy load on the
DBQueue Processor and therefore on the database server, as well.
Ensure that no more than 30,000 employees are members in a customer node. If necessary, set up your own shopping center with several shops and customer nodes.
To set up a customer node
-
In the Manager, select the IT Shop > IT Shop > <shop> or the IT Shop > IT Shop > <shopping center> > <shop> category.
-
Click 
in the result list.
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Edit the customer node's main data.
- Save the changes.
Enter the following main data of a customer node:
Table 75: General main data of a customer node
|
IT Shop node |
IT Shop structure name. |
|
Internal name |
Internal IT Shop structure name. |
|
IT Shop information |
Labels the IT Shop structure as customer node. In the menu, select Customers.
The menu is only displayed when you insert a new IT Shop structure. |
|
Role type |
Not relevant |
|
Shelf template |
N/A. |
|
Parent IT Shop node |
Parent IT Shop nodes in the IT Shop hierarchy. Select the shop to which the customer node will be added. Only one customer node is allowed per shop. |
|
Full name |
Full identifier of the customer node. |
|
Location |
N/A. |
|
Department |
N/A. |
|
Cost center |
N/A. |
|
Owner |
N/A. |
|
Deputy manager |
N/A. |
|
Attestors |
N/A. |
|
Description |
Text field for additional explanation. |
|
Dynamic roles not allowed |
Specifies whether a dynamic role can be created for the customer node. |
Related topics
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