To open the Attestation - Assignment resource page go to Responsibilities > Governance Administration > Assignment resources > Edit > Attestation.
On the Attestation - Assignment resource page you can:
The following tables provide an overview of the various functions and contents of the Attestation – Assignment Resource page.
Table 968: Controls in the attestation case's details pane
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Actions > Send a reminder mail |
Use this action to display all identities that can make approval decisions about the attestation case Then you can send reminder emails to these identities (see Sending reminders about assignment resource pending attestation cases). |
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Show details |
You can use this button to display details about all the objects that are included in this attestation case |
Table 969: Columns
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Display name |
Shows the name of the object included in the attestation case. |
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Attestation policy |
Shows the name of the attestation policy in use. |
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State |
Shows the current status of the attestation case.
The following status' are possible:
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Pending: The attestation case is not closed yet and must still be approved.
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Approved: The attestation case was approved. In the details pane, on the Workflow tab, you can see why the attestation case was granted approval.
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Denied: The attestation case was denied. In the details pane, on the Workflow tab, you can see why the attestation case was denied approval. |
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New |
Shows whether the attestation case is new. New cases have not been granted approval yet but might have been denied approval before. |
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Due date |
Shows by when the attestation case must be completed. |
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Risk index |
Show the attestation case's risk index. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
You can use items on the Calls menu to perform various actions surrounding calls and collect information. The following tables provide you with an overview of the menu items and actions that can be run here.
Table 970: Menu items
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Calls |
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New Call |
Here you can create new calls. |
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Call history |
Here you can display all the calls. |
To open the New Call page go to Calls > New Call.
On the New Call page, submit a new call.
To record issues that can have different causes, you can create calls. For example, a call can be added for an identity who reports a issue or for products with specific terms of contract. Even devices or the workdesk associated with the problematic device, can be included when adding a call.
You can enter the following information:
Table 971: Main data of a call
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Description |
Enter a detailed description of the issue. |
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Product |
Select the product involved in this issue. |
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Severity |
Select how serious the issue is. |
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Cost center |
Click Assign/Change and then select a cost center. |
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Additional staff |
Click Assign/Change, and then select an identity as an additional contact person. |
To open the Call History page go to Calls > Call History.
On the Call History page, you can display and edit all existing calls and their details.
The following tables give you an overview of the various features and content on the Call History page.
Table 972: Controls
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Display calls |
This view allows you to control which calls are displayed:
- Calls submitted by you for yourself: Select this check box to display calls that you submitted for yourself.
- Calls submitted by you for others: Select this check box to display calls you submitted for other identities.
- Calls submitted for you by others: Select this check box to display calls that other identities submitted for your.
- Closed calls: Check this box to display calls that have already been closed.
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Table 973: Controls in the details pane of a call
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Main data tab |
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Severity |
Select how serious the issue is. |
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Description |
Add or change the issue's description here if necessary. |
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Last action |
Shows you a description of the last action taken for this call. You can edit this action description. |
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Product |
Select the product involved in this issue. |
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Add a comment |
Enter a comment about the call. For example, you can specify what actions will be taken to correct the issue. |
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Save |
Use this button to save your changes to the call. |
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Attachments tab |
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Choose file |
Use this button to attach a file to this call (for example, a screenshot). |
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 Delete
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Use this button to delete the attachment from the corresponding row. |
Table 974: Columns
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Display |
Shows you the call number and the creation date of the call. |
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Description |
Shows you the description of the issue. |
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Call status |
Shows you the call is progressing |
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Reported by |
Shows you which identity submitted the call. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
