SuccessFactors is an integrated human-resources platform. It offers users tools for onboarding, social business, and collaboration along with tools for learning management, performance management, recruiting, applicant tracking, succession planning, talent management, and HR analytics. It is also cloud-based.

Supervisor configuration parameters

To configure the connector, following parameters are required:

• Connector Name

• Username (Format: <userId (not the value for username) of the SuccessFactors service account>@<company_id>)
• Password (needed till v.4.0)

• OData URL (Refer the note below)

• Private Key (v.5.0)
• Client Id (v.5.0

• Instance DateTime Offset (refer Configuring additional datetime offset in connectors for more details).

  NOTE: SuccessFactors Web Services API are based on OData protocol which is intended to enable access to data in the SuccessFactors system for create, read, update, or delete (CRUD) operations. For more information on SuccessFactors API, see https://apps.support.sap.com/sap/support/knowledge/public/en/2613670. For more information on SuccessFactors URLs and Data Centers, see https://apps.support.sap.com/sap/support/knowledge/public/en/2089448 and https://apps.support.sap.com/sap/support/knowledge/public/en/2215682

• Retry Server Call

  IMPORTANT:

  • Retry Server Call is used to make a retry request to the Successfactors system in-case of failures related with an unreachable instance at a given point in time.

  • By default the value is set to false. The customer can enable it in-case such failures are encountered.

Supported objects and operations

Users

Table 35: Supported operations for Users

Operation	VERB
Create User	POST
Update User	PUT
Delete (only till v3.0)	DELETE
Get User (Id)	GET
Get All Users	GET
Get All Users with pagination	GET

Groups

Table 36: Supported operations for Groups

Operation	VERB
Update Group	PUT
Get All Groups	GET
Get Groups (Id)	GET
Get All Groups with pagination	GET

Mandatory fields

Users (v1.0-v3.0)

• User Name
• Employee Number
• Status

Users v4.0

• UserName

• UserId

• Status

User and Group mapping

The user and group mappings are listed in the tables below.

Table 37: User mapping

SCIM parameter	SuccessFactors parameter
Id	userId
UserName	username
Name.GivenName	firstName
Name.FamilyName	lastName
Name.MiddleName	mi
Name.HonorificSuffix	suffix
Name.Formatted	defaultFullName
DisplayName	defaultFullName
Emails.Value	email
Addresses.StreetAddress	addressLine1
Addresses.Locality	city
Addresses.Region	state
Addresses.PostalCode	zipCode
Addresses.Country	country
PhoneNumbers.Value	businessPhone
Groups.value	groupId
Groups.display	groupName
Roles.value	user.role.id
Roles.display	user.role.name
UserType	jobTitle
Title	title
Active	status
Locale	defaultLocale
Timezone	timeZone
userExtension.EmployeeNumber	empId
userExtension.Division	division
userExtension.Department	department
userExtension.Gender	gender
userExtension.HireDate	hireDate
userExtension.DateOfBirth	dateOfBirth
Meta.Created	hireDate
Meta.LastModified	lastModified

Table 38: Additional mapping from v4.0 onwards

SCIM parameter	SuccessFactors parameter
Location	location
UserExtension.UserId	userId
userExtension.JobCode	jobCode
userExtension.Custom01	custom01
userExtension.Custom02	custom02
userExtension.Custom03	custom03
userExtension.Custom04	custom04
userExtension.Custom05	custom05
userExtension.Custom06	custom06
userExtension.Custom07	custom07
userExtension.Custom08	custom08
userExtension.Custom09	custom09
userExtension.Custom10	custom10
userExtension.Custom11	custom11
userExtension.Custom12	custom12
userExtension.Custom13	custom13
userExtension.Custom14	custom14
userExtension.Custom15	custom15
userExtension.Hr.UserId	hr.userId
userExtension.Hr.Email	hr.email
userExtension.Hr.Username	hr.username
userExtension.Hr.Active	hr.status
userExtension.Manager.UserId	manager.userId
userExtension.Manager.Email	manager.email
userExtension.Manager.Username	manager.username
userExtension.Manager.Active	manager.status

Table 39: Group mapping

SCIM parameter	SuccessFactors parameter
Id	groupID
displayName	groupName
members.value	userId
members.display	userName
groupExtension.groupType	groupType
groupExtension.staticGroup	staticGroup
Meta.LastModified	lastModifiedDate

Connector limitations

• Create and Delete group operations are not supported due to cloud application limitations.

• When the active status is updated to false while performing the PUT operation for a user, the following error appears: user not found. This error occurs because a user is considered as a deleted user when the active status is false. (applicable for version V1 to V3)

• User update does not support addition and removal of Groups or Roles for a particular user. It is done using group update. This is not applicable for role update.

• Due to the API limitation of the target system, only the groups with type "permission" and "ectworkflow" are supported by version 3.0 of the connector.

• User employee number cannot be updated because the cloud application considers employee number as a user Id. (applicable from version V1 till V3)

• The UPDATE of Static Group supports the change of name and memberships. However, the UPDATE of Dynamic Group supports only the change of name but not the memberships. This is due to the target system behavior.

• The manager/hr attribute gets added under user only if manager/hr in the request has the status as active.

• Non-existing users should not be assigned as manager/hr while creating/updating user.

Disable attributes

The Disable attribute feature can be used when you want to skip an attribute that exists in the target system.

For the SuccessFactors connector, the attributes of the User object, including those of Enterprise User, can be disabled or enabled while configuring the connector based on your requirements.

The following subsections describe the different connector version(s) and features available with them.

Features available exclusively in SuccessFactors v.1.0

Following are the features that are available exclusively in SuccessFactorsv.1.0:

• Update of basic attributes on Static and Dynamic Groups are supported.

• Update of Group membership on Static and Dynamic Groups are supported.

• Update of Dynamic Groups will remove the associated Dynamic Clauses.

• Supported insert / update / upsert on inactive users using extended permissions.

Features available exclusively in SuccessFactors v.2.0

Following are the features that are available exclusively in SuccessFactors v.2.0:

• Update of basic attributes on Dynamic Groups are supported.

• Update of Group membership on Static Groups are supported.

• Dynamic Group supports group basic attributes update, but not group memberships.

• Supported insert / update / upsert on inactive users using extended permissions.

• Static Group Update (supports only Add and Remove operations for Group Members)
• Dynamic Group Update (supports Group Update without removing the existing dynamic clauses)

  NOTE:

  • These features are available from version 2.0 onwards.
  • In version 1.0, only Dynamic Group Update is supported. Static Group Update is not supported in version 1.0.

  • Version 2.0 is enhanced to allow you to use the Dynamic Group Update operation to update the attributes of a Dynamic Group without removing the dynamic clause that you have added for that Dynamic Group.

    This feature is available from version 2.0 onwards. In version 1.0 of the connector, the Dynamic Group Update function removes the existing dynamic clause that was added for the Dynamic Group.

Features available exclusively in SuccessFactors v.3.0

Following are the features that are available exclusively in SuccessFactorsv.3.0:

• Supports all the features from v2.0.

• Filtering of resources by selected attributes are supported.

• Synchronization has been improved by limiting the groups type to ‘Permission’ and ‘ectworkflow’.

• Supports insert / update / upsert on inactive users using extended permissions.

Features available exclusively in SuccessFactors v.4.0

Following are the features that are available exclusively in SuccessFactorsv.4.0:

• Supported insert / update / upsert on inactive users using extended permissions.

• Additional attributes ( userId, jobCode, location, All available "CustomXX", hr(complex), manager(complex) ) supported under users.

• Setting up a custom unique UserID on CREATE is supported.

• DELETE operation not supported in Users endpoint.

• Supported Custom Attributes for Users. Refer How to create custom attributes for users in Successfactors portal

Features available exclusively in SuccessFactors v.5.0

Following are the features that are available exclusively in SuccessFactorsv.5.0:

• v.5.0 has no feature change only addition is that it supports OAuth Authentication.

• For detailed explanation on setting up OAuth Authentication, refer SetUp OAuth.

Support for filter condition

SuccessFactors connector supports filter condition for User objects. Filter condition can be applied, and the Users can be retrieved selectively. Based on the supported operators and values provided at the filter the User objects are returned in the response from the connector.

To configure changes to One Identity Manager to support filter conditions

1. Open the Synchronization Editor tool.

2. Select SCIM connector.

3. Select the Target system and navigate to Schema Classes.

   For example - id ne '10056' AND (locale eq 'Cleveland (1000-2011)')

4. Add a new schema class for the user.

5. Add the System filter and Select Object condition.

   Click Commit to Database.

6. In User mappings, create or edit the Target system schema class with the recently created schema and click Commit to Database.

7. Run the synchronization.

8. Filter conditions are created.

Supported attributes for filter

• Id

• lastModified

• givenName

• familyName

• locale

• division

• urn:ietf:params:scim:schemas:extension:enterprise:2.0:User.division

• department

• urn:ietf:params:scim:schemas:extension:enterprise:2.0:User.department

Table 40: Supported operators to filter values

S. No	Operators	OneIM System Filters	OneIM Select Objects
1	eq → equal to	lastModified eq 2020-08-27T15:22:52	lastModified = 2020-08-27T15:22:52
2	ne → not equal to	lastModified ne 2020-08-27T15:22:52	lastModified <> 2020-08-27T15:22:52
3	gt → greater than	lastModified gt 2020-08-27T15:22:52	lastModified > 2020-08-27T15:22:52
4	lt → less than	lastModified lt 2020-08-27T15:22:52	lastModified < 2020-08-27T15:22:52
5	ge → greater than or equal to	lastModified ge 2020-08-27T15:22:52	lastModified >= 2020-08-27T15:22:52
6	le → less than or equal to	lastModified le 2020-08-27T15:22:52	lastModified <= 2020-08-27T15:22:52