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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Managing request inquiries directed at you

To gather more information about a pending request, the approver can send you an inquiry about the request. After you have answered the inquiry, the approver can make their approval decision.

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Displaying request inquiries

You can display inquiries about a product request that have been sent to you and to which you must respond.

To view inquiries directed at you

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the Inquiries tab.

  3. (Optional) To see more information about the answer to a request inquiry, click the relevant inquiry.

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Answering inquiries about requests

You can respond to inquiries that have been made to you about a product request.

TIP: If you respond to inquiries, do not grant or deny approval for the request.

To respond to inquiries

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the Inquiries tab.

  3. On the Inquiries tab, next to the inquiry you want to answer, click the Reply to inquiry.

  4. In the Answer Question pane, enter your answer in the Reply to inquiry field.

  5. Click Save.

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Attestation

You can use attestation to test the balance between security and compliance within your company. Managers or others responsible for compliance can use attestation functionality to certify correctness of permissions, requests, or exception approvals either scheduled or on demand. Recertification is the term generally used to describe regular certification of permissions. The same workflow is used for attestation and recertification.

There are attestation policies defined for carrying out attestations. Attestation policies specify which objects are attested when, how often, and by whom. Once attestation starts, attestation cases are created that contain all the necessary information about the attestation objects and the attestor. The attestor checks the attestation objects. They verify the correctness of the data and initiate any changes that need to be made if the data conflicts with internal rules.

Attestation cases record the entire attestation sequence. Each attestation step in an attestation case can be audit-proof reconstructed. Attestations are run regularly using scheduled tasks. You can also trigger single attestations manually.

Attestation is complete when the attestation case has been granted or denied approval. You specify how to deal with granted or denied attestations on a company basis.

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