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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Opening other web applications

You can access other web applications through related links.

To open other web applications

  1. In the menu bar, click (Help) > Other web applications.

  2. In the Other Web Applications pane, click the web application you want to open.

Managing tickets

Tickets are used to manage support, help, or solve problems, queries, or concerns of users.

Detailed information about this topic

Display tickets

To obtain an overview, you can display all the tickets that you created or are assigned to you.

To display all tickets

  1. In the menu bar, click (Help) > Help desk tickets.

    This opens the Tickets page.

  2. (optional) To view details of a ticket, click the corresponding ticket.

Detailed information about this topic

Displaying ticket history

To obtain an overview of all the changes made to a ticket, you can display the ticket's history.

To display the history of ticket

  1. In the menu bar, click (Help) > Help desk tickets.

  2. On the Tickets page, click the ticket whose history you want to display.

  3. In the Edit Ticket pane, click the History tab.

  4. (Optional) To display details of a change, click the appropriate change.

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