Rejecting request approval
If you have been added to a product request as an additional approver or the approval of the product request was passed to you, you can reject the approval and return the request to the original approver.
To reject an approval
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, in the list, click the request that do not want to make an approval decision about.
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In the details pane, click more > Reject approval.
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In the dialog, enter a reason for the rejecting.
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Click Save.
Related topics
Changing priority of pending requests
As an approver of requests, you can set the priority of individual requests. For example, this positions requests at different positions in the request list. This means that if the list is sorted in descending order, requests with high priority are listed at the top.
To change a request's priority
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, click the request in the list whose priority you want to change.
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In the details pane, click more > Change priority.
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In the Set the priority for this request dialog, in the Priority menu, click the priority you want to use for this request.
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Click Apply.
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Then make an approval decision about the request (see Approving and denying requests).
NOTE: The modified priority is not changed until you have saved you approval decision about the request.
Related topics
Confirming terms of use
If a product has been requested for you by another identity that requires confirmation of the terms of use, your approval is required for that request.
To confirm terms of use of a request if you are the recipient
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, click the request in the list that requires confirmation of the terms of use.
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In the details pane, click Show details.
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Read the terms of use carefully and select the I have read and understood the terms of use check box.
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Click Accept.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
Adding more products to pending requests
You can add more products to requests.
To add more products to a request
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, click the request in the list that you want to add products to.
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In the details pane, click more > Show entire request.
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On the Request overview page, click Add items to this request.
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On the Request page, add the product you want to the shopping cart, edit the products in the shopping cart and send the request.
Related topics
