Chat now with support
Chat mit Support

Identity Manager 8.1.4 - Web Portal User Guide

Getting started Security keys (WebAuthn) Requests Attestation Compliance Responsibilities
My responsibilities
Employees System entitlements Business roles System roles Departments Cost centers Locations Application roles Resources Assignment resources Multi-request resources Multi-requestable/unsubscribable resources Software Devices Adding tags for service items
Task delegation Ownerships Auditing Governance administration
Applications Calls Settings Discovering your statistics on the start page

Requesting a Starling 2FA token

The Starling Two-Factor Authentication is a multi-factor authentication and can be used when requesting products or when approving attestations in the Web Portal. For more detailed information about setting up multi-factor authentication, see the One Identity Manager Authorization and Authentication Guide and the One Identity Manager Web Application Configuration Guide.

To use multi-factor authentication, you must have a Starling 2FA token. You can request this product in the Web Portal. The following data is required to request a Starling 2FA token.

Table 28: Data for requesting a Starling 2FA token

Data

Description

Mobile telephone number

Your mobile phone number is mandatory for multi-factor authentication. You can add this in the Contact view under My Settings, if it is not already there. For more information, see Changing contact information.

Country

Entering the country where you live is mandatory. You can add this in the same way as your mobile phone number, under My Settings.

Default email address

You can also add this in the same way, under My Settings.

To request a Starling 2FA token

NOTE: Each employee can request only one new Starling 2FA token. If your mobile number changes, you must cancel the product and request it again.

  1. In the toolbar, click Request | My Requests.

  2. On the My requests page, click Start a new request.

  3. Click Access Lifecycle on the Request page.

  4. Click Add to the cart next to the product New Starling 2FA token.

  5. Check the mobile telephone number and country code in the dialog.

    NOTE: If you have not yet saved a mobile telephone number to your profile, enter your number in the dialog.

  6. Click OK.

  7. (Optional) Perform the following steps on the My shopping cart page.

    1. Click a request.

    2. Enter further details on the request in the area to the right.

    3. Click .

    4. Repeat these steps where necessary for other orders.

  8. (Optional) On the My Shopping Cart page, click Edit.

    A dialog for the shopping cart opens. You can enter a comment and other information about your shopping cart. This data applies to all items in the shopping cart. For more information, see Edit shopping cart.

  9. On the My Shopping Cart page, click Submit.

  10. In the Submit shopping cart dialog, click Yes.

    The request is forwarded to your manager for approval. Once your manager has granted approval, you will receive a text message on your mobile phone with a link to a multi-factor authentication app.

  11. Install the app on your smartphone:

    1. Open the text message and click the link.

    2. Download the multi-factor authentication app to your smartphone.

    3. Open the app and enter your country code and the mobile phone number.

    4. Confirm the given data and enter your email address.

    5. Reconfirm and select whether to use telephone or text message contact.

      After successful installation, you will receive a registration code.

    You can use the app for generating a security code.

Related topics

Requesting products that require multi-factor authentication

Multi-factor authentication can be used for specific security-critical requests. Depending on the configuration, either the requester, the order recipient, or the approver must authenticate themselves using an additional security code. Define which products require this authentication in your service items.

For more detailed information about preparing the IT Shop for multi-factor authentication, see the One Identity Manager IT Shop Administration Guide. To use multi-factor authentication, you must have a Starling 2FA token. For more information, see Requesting a Starling 2FA token.

To request a product that requires multi-factor authentication

  1. In the toolbar, click Request | My Requests.

  2. On the My requests page, click Start a new request.

  3. On the Request page, click a service category containing products that require multi-factor authentication.

  4. Click Add to cart next to the product requiring multi-factor authentication.

  5. (Optional) Perform the following steps on the My shopping cart page.

    1. Click a request.

    2. Enter further details on the request in the area to the right.

    3. Click .

    4. Repeat these steps where necessary for other orders.

  6. (Optional) On the My Shopping Cart page, click Edit.

    A dialog for the shopping cart opens. You can enter a comment and other information about your shopping cart. This data applies to all items in the shopping cart. For more information, see Edit shopping cart.

  7. On the My Shopping Cart page, click Submit.

  8. In the Submit shopping cart dialog, click Yes.

  9. In the Terms of use view, enable I have read and understood the terms of use and click Accept.

  10. If the product requires multi-factor authentication, you are prompted to enter a security code It may take a few minutes for the prompt to be displayed.

    • Click Authenticate with Starling 2FA app.

      - OR -

    • Click Send SMS or Phone call and enter the security code that is generated. Click Next.

Special requests

Certain actions trigger a request when executed in the Web Portal and add it to the cart. The following actions cannot be executed from the Request menu.

Requesting groups

NOTE: This function is only available if the module Active Directory Module or Target System Base Module is installed.

The service category "Active Directory Groups", represents another special role in the request process using a service category. During the request process, the group requester must enter the data for the group.

To make a request for Active Directory groups

  1. In the toolbar, click Request | My Requests.

  2. On the My requests page, click Start a new request.

  3. Click the service category Active Directory groups on the Request page.

  4. Enable the checkbox next to the required products and click Add to cart below the list.

  5. In the New Active Directory security group dialog, enter a group name in the Group name field.

  6. Click OK.

    TIP: Enter a group name that details the naming, type of group and target container. The approver adds the group based on this information. You get more information about the product when you click the product name.

    The information about the group should contain hints about the naming, type of group and target container. The approver adds the group based on this information. You get more information about the product when you click the product name.

  7. Perform the following steps on the My Shopping Cart page:

    1. Click a request.

    2. Enter further details on the request in the area to the right.

    3. Click .

    4. Repeat these steps where necessary for other orders.

  8. (Optional) On the My Shopping Cart page, click Edit.

    A dialog for the shopping cart opens. You can enter a comment and other information about your shopping cart. This data applies to all items in the shopping cart. For more information, see Edit shopping cart.

  9. On the My Shopping Cart page, click Submit.

  10. In the Submit shopping cart dialog, click Yes.

Verwandte Dokumente

The document was helpful.

Bewertung auswählen

I easily found the information I needed.

Bewertung auswählen