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Identity Manager 9.2 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Escalated requests
Managing attestations Attestors for attestation cases My attestation cases Pending attestations Displaying attestation history Managing attestation inquiries directed at you Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

The user interface layout

The Web Portal user interface is divided into several sections:

Top - header

The header with the company logo is at the top of the screen. You can use different functions and reach different sections from here.

Top – menu bar

The menu bar is displayed horizontally in the upper part of the screen and provides different menus and submenus. To reach the Home page, click Home.

On the top right-hand side of the screen, select (Settings) to access the My Settings view. This page contains other options that you can use to configure your email notification and report settings.

Work area

The work area changes depending on the menu you opened from the navigation.

Detailed information about this topic


Open the home page with (Home).

Once you have logged in successfully, the home page appears. Displayed across the home page, there are tiles of different sizes that you can click on. The tiles allow you to access some frequently used menu items or important actions with one click.

Other tiles show statistics or heatmaps. You can also call up this information in full screen mode by clicking the relevant button.


There are several buttons available to you in the Web Portal's header bar that make it easier and simpler to access functions and settings. The following table explains, which icons to select to reach the relevant functions and settings.

Table 14: Functions in the header


The search helps you to search for various objects. For example, you can quickly and simply search for identities, attestation cases, or request procedures. For more information, see Search and Running a search.


Use these menu items to view:

and edit them.

TIP: The moment this icon goes orange (), you have tasks pending.

My requests

Use these menu items to view:

TIP: The moment this icon goes orange (), the products are in your shopping cart.


Use these menu items to:


Show and select your bookmarks here.

This icon is only shown if you have saved bookmarks in the Web Portal.


This menu includes online help, contact to customer service, community links, information about your connection and the product.

Use Help to open the context-sensitive help. The help contains the entire contents of the Web Portal User Guide.

Connection opens a dialog with detailed information about your web application connection. The information is divided out on System users, Permissions groups, and Program functions.

Menu bar

The menu bar is displayed horizontally in the upper part of the screen and provides different menus and submenus.

Menus are structured by topic. Each menu corresponds to a topic and holds further menu items that are respective subtopics.

To open a menu

  1. In the menu bar, mouse-over a menu.

    This expands the menu and shows more menu items.

  2. Click a menu item.

Table 15: Menus in the menu bar


Menu item




My requests


My actions





  • Edit escalate requests



My attestation status

  • Show your pending
    attestation cases

  • Send reminder emails to attestors


My actions



  • Show all attestation cases


Governance administration

  • Show attestation runs
  • Manage attestation policies



  • Show escalated attestations





My actions



  • Show rule violations

  • Show policy violations



  • Show and edit risk index functions

  • Show compliance information

  • Show critical object overview

  • Show compliance rules and rule violations

  • Show company policies and policy violations

  • Show compliance rules with SAP functions and the respective rule violations

  • Show compliance rules with SAP functions and the respective rule violations

  • Show rule violations of identities with critical SAP functions



My responsibilities







  • Audit identities

  • Audit business roles

  • Audit system roles

  • Audit application roles

  • Audit departments

  • Audit cost centers

  • Audit locations

  • Audit resources

  • Audit assignment resources

  • Audit multi-request resources

  • Audit multi requestable/unsubscribable resources

  • Audit software

  • Audit (Azure Active Directory, LDAP, SAP R/3, Universal Cloud Interface, UNIX)



  • Show and manage the company structure (organization)
  • Show and manage identities and their entitlements
  • Show and edit business roles
  • Show and manage system entitlements





New ticket


Ticket history



Call stored application

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