If a request's approval has been delegated to another identity, you can withdraw the delegation.
To withdraw an approval delegation
In the menu bar, click Request > My Actions.
On the My Actions page, click Approval History.
On the Approval History page, in the list, click the request with the approval delegation you want to withdraw.
In the details pane, click Withdraw delegation.
In the dialog, enter a reason why you are withdrawing the approval delegation.
Click Save.
As an approver of requests, you can set the priority of individual requests. For example, this positions requests at different positions in the request list. This means that if the list is sorted in descending order, requests with high priority are listed at the top.
To change a request's priority
In the menu bar, click Request > Escalation.
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
In the list, click the request with the priority that you want to change.
In the details pane, click More > Change priority.
In the Set the priority for this request dialog, in the Priority menu, click the priority you want to use for this request.
Click Apply.
Then make an approval decision about the request (see Approving and denying escalated requests).
NOTE: The modified priority is not changed until you have saved you approval decision about the request.
You can add more products to requests.
To add more products to a request
In the menu bar, click Request > Escalation.
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
In the list, click the request to which want to add products to.
In the details pane, click More > Show entire request.
On the Request overview page, click Add items to this request.
On the Request page, add the product you want to the shopping cart, edit the products in the shopping cart and send the request.
As approver, you can cancel a request. This cancels the request and the requested product is not assigned to the recipient but it can be requested again.
TIP: To find out how to cancel requests for yourself or for identities that you manage, see Canceling requests.
To cancel an escalated request
In the menu bar, click Request > Escalation.
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
In the list, mark the request that you want to cancel.
In the details pane, click Withdraw request.
In the Withdraw request dialog, enter a reason for the cancellation.
Click OK.
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