Deleting security keys
If you no longer need your security key or you have lost it, you can delete it at anytime.
NOTE: If you only have one key left, you cannot delete it. You last security key can only be deleted by an employee administrator. For more information about how to delete WebAuthn security keys as an employee administrator, see the One Identity Manager Identity Management Base Module Administration Guide.
To delete a security key in the Web Portal
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In the header, click 
(Profile) > My profile.
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On the Overview page, click the Security keys tile.
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On the Security keys page, under the security keys you want to delete, click Delete.
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In the Security key dialog, confirm the prompt with Yes.
To delete a security key in the Password Reset Portal
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Log in to the Password Reset Portal (see Logging in to the Password Reset Portal).
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On the Manage my passwords page, select the I want to manage my security keys option.
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Under the security keys you want to delete, click Delete.
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In the Security key dialog, confirm the prompt with Yes.
Related topics
Requests
Requests account for the core functionality of the Web Portal. For example, if you require access to a system or device, request it as though you were using a traditional web shop. For more information about the Request menu and its menu items, see Request (Menu description).
NOTE: You can request a variety of products depending on the entitlements assigned to you.
You can apply the following requests:
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Groups (for example, Active Directory groups, Notes groups, LDAP groups, and more)
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Membership in roles (for example, business roles, departments, application roles, applications, and more)
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Access to file systems or SharePoint resources
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Every other resource in your area
A predefined workflow is triggered when you make a request. Although the given workflow may be different, what generally applies is:
Detailed information about this topic
Requesting products
A request process is triggered when you request a product. Whether you are authorized to request a product depends on your role and your permissions. Managers or other authorized users can make a request for other identities in their name.
You can complete a request in three steps:
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Add the desired product to your shopping cart (see Adding products to the shopping cart).
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Verify the shopping cart and amend the product requests as required (see Managing products in the shopping cart).
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Submit the request (see Submitting requests).
Detailed information about this topic
Adding products to the shopping cart
To request products, first you must select them and add them to your shopping cart.
To add products to the shopping cart
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In the menu bar, click Request > My Requests.
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On the My requests page, click Start a new request.
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On the Request page, perform the following:
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In the Find a service item field, enter the name of the required product and click 
(Search in all categories).
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Click the tile of service category that contains the product you wan tot request.
The relevant products are displayed.
TIP: If you want to change the selected service category, click Change service category and then click the service category you require.
If the service category contains a child category, select the child category you want from the Service items in the category menu.
To summarize the main and child categories in a list, enable the Include child categories option.
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Perform one of the following tasks:
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Add a product to the shopping cart: Next to the product with the product you want to request, click Add to cart.
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Add multiple products to the shopping cart: Select the appropriate check boxes next to the products you want to request and click Add to cart below the list.
TIP: If you select a product that has dependent products, a dialog opens that allows you to request these products as well.
NOTE: If you select a product that requires additional information, a corresponding dialog opens.
This opens the Shopping Cart page. Now, you can check the request and, if necessary, add to each product request (see Managing products in the shopping cart). Then send the request (see Submitting requests).
Or you can continue working in the Web Portal to do things such as add more products.
Related topics
