Displaying all approvals
You can display all approvals in which any or specific identities were involved.
TIP: To find out how to display your own approvals or approvals in which your identities were involved, see Displaying approvals.
To display all approvals
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In the menu bar, click Request > Auditing.
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On the Auditing page, click Approval.
This opens the Auditing - Approvals page (see Auditing - Approvals (page description)).
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(Optional) Click Advanced Search to control which requests are displayed (see Auditing - Approvals (page description)). For example, you can display only pending (not yet assigned) requests.
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(Optional) In the list, click a product request.
For more information, see the details pane.
To display all approvals of a specific identity
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In the menu bar, click Request > Auditing.
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On the Auditing page, click Approval.
This opens the Auditing - Approvals page (see Auditing - Approvals (page description)).
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Click Advanced search.
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In the Advanced search dialog, next to Select identity, click Assign.
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In the Employee dialog, select the identity whose approvals you want to display.
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In the Advanced search dialog, click Search.
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(Optional) Click Advanced Search to control which requests are displayed (see Auditing - Approvals (page description)). For example, you can display only pending (not yet assigned) requests.
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(Optional) In the list, click a product request.
For more information, see the details pane.
Related topics
Escalated requests
If there are requests pending and the approver responsible is not available for an extended period or has no access to the Web Portal, you can make an approval decision about this request if you are the fallback approver or member of the chief approval team. For more detailed information about the chief approval team, see the One Identity Manager IT Shop Administration Guide. For more information about the IT Shop escalation page, see the IT Shop escalation (page description).
Detailed information about this topic
Displaying escalated requests
If you are a fallback approver or a member of the chief approval team and identities escalate requests for products, you can display these requests. Then you can make approval decisions about the escalated requests (see Approving and denying escalated requests).
To display escalated requests
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In the menu bar, click Request > Escalation.
This opens the IT Shop Escalation page (see IT Shop escalation (page description)).
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(Optional) To limit the results to a specific requester, click Assign next to Requester and click an identity.
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(Optional) To limit the results to a specific recipient, click Assign next to Recipient and click an identity.
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(Optional) To limit the results to a specific request, click Assign next to Request number and click an identity.
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(Optional) To limit the results to a specific product, click Assign next to Product and click an identity.
This lists the requests according to your filter criteria.
Related topics
Approving and denying escalated requests
If an approver escalates the approval of a product request, you can grant or deny approval for this escalated request. If you approve a request, the product is available to the identity.
To make an approval decision about an escalated request
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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Perform one of the following actions:
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To approve a request, click 
(Approve) next to the request.
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To deny a request, click 
(Deny) next to the request.
TIP: To grant or deny approval for all the requests displayed, click 
(Approve all) or 
(Deny all).
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Click Next.
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(Optional) On the Pending Requests – Approvals page, perform the following actions:
(Optional) On the IT Shop Escalation - Approvals page, perform the following actions:
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify the validity period for a requested product, perform the following actions:
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In the list, in the Valid from column, click on a value.
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In the Valid from dialog, specify from when the product is valid.
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Click Close.
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In the list, in the Valid until column, click on a value.
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In the Valid until dialog, specify until when the product is valid.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
