Approving and denying my multi-request resources' attestation cases
You can grant or deny approval to attestation cases of multi-request resources for which you are responsible.
To approve an attestation case
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In the menu bar, click Responsibilities > My Responsibilities.
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On the My Responsibilities page, click Multi-request resources.
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On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to decide approval on.
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On the overview page, click Attestation.
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(Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.
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Click Approve.
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On the Attestation - <multi-request resource name> page, perform one of the following actions:
TIP: To grant or deny approval for all the attestation cases displayed, click 
(Approve all) or 
(Deny all).
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Click Next.
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(Optional) On the Pending Attestations – Approvals page, perform one of the following actions:
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For approved attestation case:
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To provide a reason for all approved attestation cases, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all approved attestation cases, select the reason in the Standard reason list.
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For denied attestation cases:
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To provide a reason for all denied attestation cases, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all denied attestation cases, select the reason in the Standard reason list.
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To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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Click Save.
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(Optional) If the approval requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
Sending reminders about my multi-request resources' pending attestation cases
If attestors have not yet processed an attestation case, you can send a reminder email to them to remind them about approving it.
The following options are available for sending reminders:
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You can select a specific attestation case that shows its attestors and then send a reminder about this attestation case to one specific attestor (see Option 1).
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You can send a reminder to all attestors of pending attestation cases that are shown on the current tab. This allows you to quickly notify all attestors that still need to make an approval decision (see Option 2).
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You can show all the attestors that still need to make approval decisions about attestation cases and then send a reminder to one specific attestor (see Option 3).
To send a reminder to attestors of a selected attestation case
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In the menu bar, click Responsibilities > My Responsibilities.
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On the My Responsibilities page, click Multi-request resources.
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On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to display.
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On the overview page, click Attestation.
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(Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.
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In the list, click the attestation case that has attestors you want to remind.
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In the details pane, click Actions > Send a reminder mail.
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In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.
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Select the email program that you want to use.
This opens an email template with the attestor's email address.
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Edit the email and send it to the attestor.
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In the menu bar, click Responsibilities > My Responsibilities.
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On the My Responsibilities page, click Multi-request resources.
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On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to display.
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On the overview page, click Attestation.
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(Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.
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Click Send reminder.
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In the Send a reminder mail dialog, enter the message for the attestor.
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Click OK.
To send a reminder a specific attestor about pending attestation cases
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In the menu bar, click Responsibilities > My Responsibilities.
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On the My Responsibilities page, click Multi-request resources.
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On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to display.
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On the overview page, click Attestation.
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(Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.
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In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.
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Select the email program that you want to use.
This opens an email template with the attestor's email address.
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Edit the email and send it to the attestor.
Related topics
My multi requestable/unsubscribable resources
The One Identity Manager distinguishes between single or multiple requestable products. Single request products are, for example, software, system roles, or Active Directory groups. These products cannot be requested if they have already been be requested for the same time period.
Furthermore, an identity may need several of one type of company resources, for example, consumables like pens or printer paper. You can find company resources such as these mapped in One Identity Manager as Multi-request resource or Multi requestable/unsubscribable resources.
The resources are assigned to identities after approval has been granted and they remain assigned until the request is unsubscribed. An example of multi requestable/unsubscribable resources would be printers or monitors.
You can perform a variety of actions on the multi requestable/unsubscribable resources that you manage and gather information about them.
Detailed information about this topic
Displaying my multi requestable/unsubscribable resources
You can see all the multi requestable/unsubscribable resources for which you are responsible.
To display multi requestable/unsubscribable resources
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On the My Responsibilities page, click Multi requestable/unsubscribable resources.
This opens the Multi requestable/unsubscribable Resources page (see Multi requestable/unsubscribable resources (page description)) and displays all the multi requestable/unsubscribable resources for which you are responsible.
(Approve) next to the attestation case you want to approve.
(Deny) next to the attestation case you want to deny.