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Identity Manager 8.2 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Requesting products Saved for Later list Request templates Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Attestation – Administration Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products My departments My application roles My devices My business roles My identities My cost centers My multi-request resources My multi requestable/unsubscribable resources My resources My software applications My locations My system entitlements My system roles My assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

Approving and denying identity attestation cases

You can grant or deny approval to attestation cases of identities.

To approve an attestation case

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Identities.

  3. On the Identities page, click the identity whose attestation cases you want decide approval on.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <identity's name> page, click on a tab to display the corresponding attestation cases.

  6. Click Approve.

  7. On the Pending Attestations - <identity's name> page, perform one of the following actions:

    • Click (Approve) next to the attestation case you want to approve.

    • Click (Deny) next to the attestation case you want to deny.

    TIP: To grant or deny approval for all the attestation cases displayed, click (Approve all) or (Deny all).

  8. Click Next.

  9. (Optional) On the Pending Attestations – Approvals page, perform one of the following actions:

    • For approved attestation case:

      • To provide a reason for all approved attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all approved attestation cases, select the reason in the Standard reason list.

    • For denied attestation cases:

      • To provide a reason for all denied attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all denied attestation cases, select the reason in the Standard reason list.

    • To provide an individual reason for an approval decision, click Enter a reason and enter your reason.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  10. Click Save.

  11. (Optional) If the approval requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:

    • Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.

    • Click Send SMS or Phone call, enter the security code, and click Next.

Related topics

Sending reminders about identity pending attestation cases

If attestors have not yet processed an attestation case, you can send a reminder email to them to remind them about approving it.

The following options are available for sending reminders:

  • You can select a specific attestation case that shows its attestors and then send a reminder about this attestation case to one specific attestor (see Option 1).

  • You can send a reminder to all attestors of pending attestation cases that are shown on the current tab. This allows you to quickly notify all attestors that still need to make an approval decision (see Option 2).

  • You can show all the attestors that still need to make approval decisions about attestation cases and then send a reminder to one specific attestor (see Option 3).

To send a reminder to attestors of a selected attestation case

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Identities.

  3. On the Identities page, click the identity whose attestation cases you want to display.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <identity's name> page, click on a tab to display the corresponding attestation cases.

  6. In the list, click the attestation case that has attestors you want to remind.

  7. In the details pane, click Actions > Send a reminder mail.

  8. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  9. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  10. Edit the email and send it to the attestor.

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Identities.

  3. On the Identities page, click the identity whose attestation cases you want to display.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <identity's name> page, click on a tab to display the corresponding attestation cases.

  6. Click Send reminder.

  7. In the Send a reminder mail dialog, enter the message for the attestor.

  8. Click OK.

To send a reminder a specific attestor about pending attestation cases

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Identities.

  3. On the Identities page, click the identity whose attestation cases you want to display.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <identity's name> page, click on a tab to display the corresponding attestation cases.

  6. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  7. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  8. Edit the email and send it to the attestor.

Related topics

Displaying identity risk indexes

You can see identities risk indexes.

NOTE: For more detailed information about risk assessment, see the One Identity Manager Risk Assessment Administration Guide.

To display an identity's risk index

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Identities.

  3. On the Identities page, click the identity whose risk index you want to display.

  4. On the overview page, click Risk.

    This opens the Risk - <identity's name> page (see Risk – Identity (page description)).

  5. (Optional) To show which attributes and assignments contribute to the calculated risk index, click View risk functions.

Related topics

Identity history

The Web Portal gives you the option of displaying the historical data of identities for which you are responsible.

To do this, you have the following options:

Table 47: Historical data

View

Description

Events

This shows you all the events that affect the identity, either on a timeline or in a table (see Displaying identity history).

Status overview

This shows you an overview of all assignments. It also shows how long each change was valid for. Use the status overview to track when changes were made and by whom. This way, you not only see the initial and current status but you also see all the steps in between (see Displaying the status overview of identities).

Status comparison

You can select a date and display all the changes made from then until now. This also shows you what the value of the property was at the selected point in time and what the value is now (see Comparing statuses of identities).

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