You can delegate an approval decision about a request to another identity. You can revoke this action in the approval history (see Withdrawing delegations from escalated requests).
To delegate an approval
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request whose approval decision you want to delegate to another identity.
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In the details pane, click more > Delegate approval.
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In the Select an identity that is allowed to approve dialog, click the identity to which you want delegate the approval.
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In the dialog, enter a reason for the delegation.
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Click Save.
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If a request's approval has been delegated to another identity, you can withdraw the delegation.
To withdraw an approval delegation
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Approval History.
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On the Approval History page, in the list, click the request with the approval delegation you want to withdraw.
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In the details pane, click Withdraw delegation.
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In the dialog, enter a reason why you are withdrawing the approval delegation.
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Click Save.
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As an approver of requests, you can set the priority of individual requests. For example, this positions requests at different positions in the request list. This means that if the list is sorted in descending order, requests with high priority are listed at the top.
To change a request's priority
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request with the priority that you want to change.
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In the details pane, click more > Change priority.
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In the Set the priority for this request dialog, in the Priority menu, click the priority you want to use for this request.
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Click Apply.
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Then make an approval decision about the request (see Approving and denying escalated requests).
NOTE: The modified priority is not changed until you have saved you approval decision about the request.
Related topics
You can add more products to requests.
To add more products to a request
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request to which want to add products to.
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In the details pane, click more > Show entire request.
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On the Request overview page, click Add items to this request.
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On the Request page, add the product you want to the shopping cart, edit the products in the shopping cart and send the request.
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