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Starling Connect Hosted - One Identity Manager Administration Guide

About this guide One Identity Starling Connect overview One Identity Starling Supported cloud applications Working with connectors Connector versions Salesforce Facebook Workplace SAP Cloud Platform JIRA Server RSA Archer SuccessFactors Amazon S3 AWS ServiceNow Dropbox Crowd Atlassian JIRA Confluence Trello Box Pipedrive SuccessFactors HR NutShell Insightly Egnyte SugarCRM Oracle IDCS Statuspage Zendesk Sell Workbooks DocuSign Citrix ShareFile Zendesk Azure AD Google Workspace Concur Tableau GoToMeeting Coupa AWS Cognito Okta DataDog Hideez Opsgenie Informatica Cloud Services AppDynamics Marketo Workday HR OneLogin PingOne Aha! SAP Litmos HackerRank Slack ActiveCampaign Webex Apigee Databricks Hive PagerDuty Dayforce Smartsheet Pingboard SAP Cloud for Customer Azure Infrastructure Oracle Fusion Cloud Majesco LuccaHR OpenText Appendix: Creating a service account in Google Workspace Appendix: Setting a trial account on Salesforce Registering the application, providing necessary permissions, retrieving Client Id and Client Secret from the Azure AD tenant Generating a private key for service account in GoToMeeting Configuring Amazon S3 AWS connector to support entitlements for User and Group Configuring Box connector to support additional email IDs for users One Identity Manager E2E integration needs for Hideez connector Configuring custom attributes for ServiceNow v.1.0 Configuring custom attributes for Coupa v.1.0 Configuring custom attributes in connectors Disabling attributes Configuring a connector that uses the consent feature Synchronization and integration of Roles object type with One Identity Manager Synchronization and integration of Workspaces object type with One Identity Manager Synchronization and integration of Products object type with One Identity Manager User centric membership Creating multi-valued custom fields in One Identity Manager Synchronization and assignment of PermissionSets to Users with One Identity Manager Connectors that support password attribute in User object Connectors that do not support special characters in the object ID Creating an app for using SCIM on Slack Enterprise Grid Organization Creating a Webex integration application, providing necessary scopes, retrieving Client Id and Client Secret Retrieving the API key from Facebook Workplace Outbound IP addresses Values for customer-specific configuration parameters in Workday HR connector Initiate an OAuth connection to SuccessFactors Creating custom editable/upsertable attributes in Successfactors employee central Custom Foundation Objects in Successfactors HR connector Configuring additional datetime offset in connectors How to Create custom attribute for Users in SuccessFactors portal SAP Cloud for Customer - Steps to add custom fields at One Identity Manager attributes Creating Service Principal to authenticate the Azure resource management REST APIs for Azure Infrastructure connector

Mandatory fields

ShareFile offers users a platform for secure content collaboration, file sharing, and synchronization for documents and workflows. It offers cloud-based and on-premises storage, virtual data rooms, and client portals.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 160: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PATCH

Delete User

DELETE

Get User

GET

Get All Users

GET

Groups

Table 161: Supported operations for Groups

Operation

VERB

Create Group

POST

Update Group

PATCH

Delete Group

DELETE

Get Group

GET

Get Group Members

GET

Add Group Members

POST

Remove Group Members

DELETE

Get All Groups

GET

Users

  • emails.value
  • name.familyName

  • name.givenName

Groups

Not Applicable

User and Group mapping

The user and group mappings are listed in the tables below.

Table 162: User mapping
SCIM Parameter Citrix ShareFile parameter
Id id
userName email
name.Formatted FullName
Name.FamilyName LastName
Name.GivenName FirstName
Password Password
DisplayName FullName
email.value email
Active IsDeleted
Extension.Organization Company
Created DateCreated

Groups

Table 163: User mapping
SCIM parameter Citrix ShareFile parameter
Id id
DisplayName Name
members.value User.Id
members.display User.FirstName+User.LastName

Connector limitations

  • Pagination is not supported by cloud application for both Users and Groups object

  • Group Information such as, the groups to which the user is associated is not displayed when we retrieve Users object.

  • Only 5 users can be created for trial instance on the Cloud Application.

  • Email id is considered as your user name. To update the username, you should update the email id.

  • Last modified date is not supported by the Cloud application for User object.

  • Last Modified and Created date is not supported by the Cloud application for Group object.

  • Deleted users can be retrieved as the Cloud application supports soft delete of users.

  • Deleted user can be updated though the User Id.
  • Group membership operation can be ignored when you have an invalid User Id in the members list.

User and Group mapping

ShareFile offers users a platform for secure content collaboration, file sharing, and synchronization for documents and workflows. It offers cloud-based and on-premises storage, virtual data rooms, and client portals.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 160: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PATCH

Delete User

DELETE

Get User

GET

Get All Users

GET

Groups

Table 161: Supported operations for Groups

Operation

VERB

Create Group

POST

Update Group

PATCH

Delete Group

DELETE

Get Group

GET

Get Group Members

GET

Add Group Members

POST

Remove Group Members

DELETE

Get All Groups

GET

Mandatory fields

Users

  • emails.value
  • name.familyName

  • name.givenName

Groups

Not Applicable

The user and group mappings are listed in the tables below.

Table 162: User mapping
SCIM Parameter Citrix ShareFile parameter
Id id
userName email
name.Formatted FullName
Name.FamilyName LastName
Name.GivenName FirstName
Password Password
DisplayName FullName
email.value email
Active IsDeleted
Extension.Organization Company
Created DateCreated

Groups

Table 163: User mapping
SCIM parameter Citrix ShareFile parameter
Id id
DisplayName Name
members.value User.Id
members.display User.FirstName+User.LastName

Connector limitations

  • Pagination is not supported by cloud application for both Users and Groups object

  • Group Information such as, the groups to which the user is associated is not displayed when we retrieve Users object.

  • Only 5 users can be created for trial instance on the Cloud Application.

  • Email id is considered as your user name. To update the username, you should update the email id.

  • Last modified date is not supported by the Cloud application for User object.

  • Last Modified and Created date is not supported by the Cloud application for Group object.

  • Deleted users can be retrieved as the Cloud application supports soft delete of users.

  • Deleted user can be updated though the User Id.
  • Group membership operation can be ignored when you have an invalid User Id in the members list.

Connector limitations

ShareFile offers users a platform for secure content collaboration, file sharing, and synchronization for documents and workflows. It offers cloud-based and on-premises storage, virtual data rooms, and client portals.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 160: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PATCH

Delete User

DELETE

Get User

GET

Get All Users

GET

Groups

Table 161: Supported operations for Groups

Operation

VERB

Create Group

POST

Update Group

PATCH

Delete Group

DELETE

Get Group

GET

Get Group Members

GET

Add Group Members

POST

Remove Group Members

DELETE

Get All Groups

GET

Mandatory fields

Users

  • emails.value
  • name.familyName

  • name.givenName

Groups

Not Applicable

User and Group mapping

The user and group mappings are listed in the tables below.

Table 162: User mapping
SCIM Parameter Citrix ShareFile parameter
Id id
userName email
name.Formatted FullName
Name.FamilyName LastName
Name.GivenName FirstName
Password Password
DisplayName FullName
email.value email
Active IsDeleted
Extension.Organization Company
Created DateCreated

Groups

Table 163: User mapping
SCIM parameter Citrix ShareFile parameter
Id id
DisplayName Name
members.value User.Id
members.display User.FirstName+User.LastName
  • Pagination is not supported by cloud application for both Users and Groups object

  • Group Information such as, the groups to which the user is associated is not displayed when we retrieve Users object.

  • Only 5 users can be created for trial instance on the Cloud Application.

  • Email id is considered as your user name. To update the username, you should update the email id.

  • Last modified date is not supported by the Cloud application for User object.

  • Last Modified and Created date is not supported by the Cloud application for Group object.

  • Deleted users can be retrieved as the Cloud application supports soft delete of users.

  • Deleted user can be updated though the User Id.
  • Group membership operation can be ignored when you have an invalid User Id in the members list.

Zendesk

Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 164: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PUT

Delete User

DELETE

Get User

GET

Get All Users

GET

Get All Users with Pagination

GET

Groups

Table 165: Supported operations for Users

Operation

VERB

Create Group

POST

Update Group

PUT

Delete Group

DELETE

Get Groups

GET

Get All Groups

GET

Get All Users with Pagination

GET

Update Membership

PUT

Mandatory fields

Users

  • DisplayName
  • Email

Groups

DisplayName

User and Group mapping

The user and group mappings are listed in the tables below.

Table 166: User mapping
SCIM parameter Zendesk parameter
Id id
UserName email

DisplayName

name

Timezone

time_zone

Locale

locale

PhoneNumbers[].Value phone
Emails[].Value email

Active

active

Meta.Created

created_at

Meta.LastModified

updated_at

Groups

Table 167: Groups mapping
SCIM parameter Zendesk parameter
Id id

DisplayName

name

Meta.Created

created_at

Meta.LastModified

updated_at

Connector limitations

  • A user with Agent role only can be added to group membership.

  • Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.

  • If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.

  • Users can be deleted multiple times as the cloud application supports soft delete.

  • APIs are rate limited and for more details refer Usage limits.

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