PagerDuty is an incident response platform solution for IT departments. It is the leading market based product of a SaaS specialized organization that allows its customers to have an effective real-time operations platform ensuring lesser downtime and fewer outages. It is generally used for incident response, on-call management, analytics and event intelligence .

The PagerDuty connector allows you to connect PagerDutywith One Identity Starling enabling you to take advantage of the features and products available with Starling Connect that complement and enhance PagerDuty's real-time operations platfrom services.

To configure the connector, following parameters are required:

• Connector name

• API Key

• Target URL (https://api.pagerduty.com)

Supported objects and operations

Users

Table 317: Supported operations for Users

Operation	VERB
Create User	POST
Get a user	GET
Get All Users	GET
Update a user	PUT
Delete a user	DELETE

Groups

Table 318: Supported operations for Groups

Operation	VERB
Create a group	POST
Delete a group	DELETE
Get a group	GET
Get all groups	GET
Update a group	PUT

Mandatory fields

Users

• email.value

• name.displayName

Groups

• displayName

User and Group mapping

The user and group mappings are listed in the tables below.

Table 319: User mapping

PagerDuty parameter	SCIM Parameter
id	id
summary	extension.summary
html_url	profileUrl
name	displayName
email	emails[].value
time_zone	timezone
role	roles[].value
avatar_url	photos[].value
description	extension.description
job_title	title
teams[].id	groups[].value

Groups

Table 320: Groups mapping

PagerDuty parameter	SCIM parameter
id	id
summary	extension.summary
name	displayName
description	extension.description
parent[].type	extension.parent[].type
parent[].id	extension.parent[].id
groupMembersResponse.user.id	members[].value
groupMembersResponse.user.type	members[].type

Connector limitations

• PagerDuty Target System does not return important meta information like created and lastModified.