In the menu bar, click Request > Escalation.
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
In the list, click the request to which you added an additional approver.
Click Save.
You can delegate an approval decision about a request to another identity.
To delegate an approval
In the menu bar, click Request > Escalation.
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
In the list, click the request whose approval decision you want to delegate to another identity.
In the details pane, click more > Delegate approval.
Click Save.
If a request's approval has been delegated to another identity, you can withdraw the delegation.
To withdraw an approval delegation
In the menu bar, click Request > My Actions.
On the Approval History page, in the list, click the request with the approval delegation you want to withdraw.
In the details pane, click Withdraw delegation.
Click Save.
As an approver of requests, you can set the priority of individual requests. For example, this positions requests at different positions in the request list. This means that if the list is sorted in descending order, requests with high priority are listed at the top.
To change a request's priority
In the menu bar, click Request > Escalation.
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
In the list, click the request with the priority that you want to change.
In the details pane, click more > Change priority.
In the Set the priority for this request dialog, in the Priority menu, click the priority you want to use for this request.
Click Apply.
Then make an approval decision about the request (see Approving and denying escalated requests).
NOTE: The modified priority is not changed until you have saved you approval decision about the request.
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