Main data – Assignment resource (page description)
To open the Main data - Assignment Resource page go to Responsibilities > Governance Administration > Assignment Resources > Edit > Main data.
On the Main data - Assignment resource page, you can show and edit the assignment resource's main data (see Managing assignment resources).
The following tables give you an overview of the different functions and content on the Main data – Assignment resource page.
Table 964: Controls
|
Save |
Use this button to save the changes to the main data. |
You can change the following main data.
Table 965: Assignment resource main data
|
Assignment resource |
Enter a full, descriptive name for the assignment resource. |
|
Resource type |
Select the resource type of the assignment resource.
Use resource types to group assignment resources. |
|
Description |
Enter a full, descriptive name for the assignments resource. |
|
IT shop |
Shows whether the assignment resource can be requested through the IT Shop. The assignment resource can be requested by its identities through the Web Portal and distributed using a defined approval process. For detailed information about IT Shop, see the One Identity Manager IT Shop Administration Guide.
This option cannot be disabled. |
|
Only use in IT Shop |
Shows whether the assignment resource can only be requested through the IT Shop. The assignment resource can be requested by its identities through the Web Portal and distributed using a defined approval process. You cannot assign an assignment resource to hierarchical roles directly.
This option cannot be disabled. |
|
Service item |
Click Create a new service item and create a new service item (a product).
If a service item is already assigned, click Change and select a service item.
You cannot use an assignment resource until a service item has been assigned to it. |
|
Risk index |
Use the ruler to specify a risk index range. This value is used to assess the risk of assigning assignment resources to identities.
For more information about risk assessment, see the One Identity Manager Risk Assessment Administration Guide. |
|
Requested assignments remain intact. |
Select the check box to convert assignments to roles into direct assignments if the request recipient is removed from the customer node of the associated shop.
The option can only be edited as long as there is a request has not been assigned with this assignment resource. |
Attestation - Assignment resource (page description)
To open the Attestation - Assignment resource page go to Responsibilities > Governance Administration > Assignment resources > Edit > Attestation.
On the Attestation - Assignment resource page you can:
The following tables provide an overview of the various functions and contents of the Attestation – Assignment Resource page.
Table 967: Controls in the attestation case's details pane
|
Actions > Send a reminder mail |
Use this action to display all identities that can make approval decisions about the attestation case Then you can send reminder emails to these identities (see Sending reminders about assignment resource pending attestation cases). |
|
Show details |
You can use this button to display details about all the objects that are included in this attestation case |
Table 968: Columns
|
Display name |
Shows the name of the object included in the attestation case. |
|
Attestation policy |
Shows the name of the attestation policy in use. |
|
State |
Shows the current status of the attestation case.
The following status' are possible:
-
Pending: The attestation case is not closed yet and must still be approved.
-
Approved: The attestation case was approved. In the details pane, on the Workflow tab, you can see why the attestation case was granted approval.
-
Denied: The attestation case was denied. In the details pane, on the Workflow tab, you can see why the attestation case was denied approval. |
|
New |
Shows whether the attestation case is new. New cases have not been granted approval yet but might have been denied approval before. |
|
Due date |
Shows by when the attestation case must be completed. |
|
Risk index |
Show the attestation case's risk index. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
Calls (Menu description)
You can use items on the Calls menu to perform various actions surrounding calls and collect information. The following tables provide you with an overview of the menu items and actions that can be run here.
Table 969: Menu items
|
Calls |
|
|
|
New Call |
Here you can create new calls. |
|
|
Call history |
Here you can display all the calls. |
New call (page description)
To open the New Call page go to Calls > New Call.
On the New Call page, submit a new call.
To record issues that can have different causes, you can create calls. For example, a call can be added for an identity who reports a issue or for products with specific terms of contract. Even devices or the workdesk associated with the problematic device, can be included when adding a call.
You can enter the following information:
Table 970: Main data of a call
|
Description |
Enter a detailed description of the issue. |
|
Product |
Select the product involved in this issue. |
|
Severity |
Select how serious the issue is. |
|
Cost center |
Click Assign/Change and then select a cost center. |
|
Additional staff |
Click Assign/Change, and then select an identity as an additional contact person. |
