Displaying and approving entire requests of escalated requests
You can see all other products of an escalated product request that are included in this request (meaning, they were sent in the same shopping cart). You can approve pending requests together.
To display an entire request and approve all the requests contained in it.
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, mark the product with the request you want to see in its entirety.
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In the details pane, click more > Show entire request.
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On the Request overview page, click Approve all.
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On the IT Shop escalation - Approvals page, perform the following actions:
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To provide a reason for all request approvals, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all request approvals, select the reason in the Standard reason.
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To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify the validity period for a requested product, perform the following actions:
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In the list, in the Valid from column, click on a value.
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In the Valid from dialog, specify from when the product is valid.
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Click Close.
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In the list, in the Valid until column, click on a value.
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In the Valid until dialog, specify until when the product is valid.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
Approving escalated requests from newly created Active Directory groups
Identities can create Active Directory groups by requesting the New Active Directory security group or the New Active Directory distribution group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.
To approve a request to create a new Active Directory group
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request for the new Active Directory group.
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In the details pane, click Configure the new group.
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In the dialog, enter additional information about the new group:
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Name: Enter a name for the group.
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Group scope: Select the scope that specifies the range of the group's usage within the domain or forest. The group's scope specifies where the group is allowed to issue permissions. You can select one of the following group scopes:
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Global group: Global groups can be used to provide cross-domain authorizations. Members of a global group are only user accounts, computers, and groups belonging to the global group’s domain.
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Local: Local groups are used when authorizations are issued within the same domain. Members of a domain local group can be user accounts, computers, or groups in any domain.
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Universal: Universal groups can be used to provide cross-domain authorizations available. Universal group members can be user accounts and groups from all domains in one domain structure.
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Container: Click Assign/Change and select a container for the group.
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Click OK.
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Next to the request, click 
(Approve).
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Click Next.
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On the IT Shop escalation - Approvals page, perform the following actions:
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To provide a reason for all request approvals, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all request approvals, select the reason in the Standard reason.
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To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify the validity period for a requested product, perform the following actions:
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In the list, in the Valid from column, click on a value.
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In the Valid from dialog, specify from when the product is valid.
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Click Close.
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In the list, in the Valid until column, click on a value.
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In the Valid until dialog, specify until when the product is valid.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
Approving escalated requests from newly created SharePoint groups
Identities can create SharePoint groups by requesting the New SharePoint group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.
To approve a request to create a new SharePoint group
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request for the new SharePoint group.
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In the details pane, click Enter information for the new group.
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In the dialog, enter additional information about the new group:
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Site collection: Select a site collection where the group will be applied. A site collection groups sites together. User account and their access permissions are managed on the sites.
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Display name: Enter a name for the new group.
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Description: Enter a description for the SharePoint group.
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Click OK.
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Next to the request, click (Approve).
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Click Next.
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On the IT Shop escalation - Approvals page, perform the following actions:
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To provide a reason for all request approvals, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all request approvals, select the reason in the Standard reason.
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To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify the validity period for a requested product, perform the following actions:
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In the list, in the Valid from column, click on a value.
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In the Valid from dialog, specify from when the product is valid.
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Click Close.
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In the list, in the Valid until column, click on a value.
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In the Valid until dialog, specify until when the product is valid.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
Approving new manager's escalated assignments
Managers can allocate new managers for their identities. To do this, they must select the new manager and a deadline in the future for changing managers (see Assigning other managers to my identities). An assignment of this type triggers a request of type New manager assignment.
You can cancel entitlements already assigned to the identity on the given date.
To approve an escalated assignment of a new manager
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the New manager assignment request.
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In the details pane, click Show the identity's entitlements.
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(Optional) If the identity has already been assigned entitlements or products, these will be removed or unsubscribed by default on the effective date. If you want the identity to retain these entitlements or products when transferring to the new manager, in the New manager assignment dialog, disable the check boxes next to the respective entitlements and products.
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Click Save.
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Next to the request, click (Approve).
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Click Next.
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On the IT Shop escalation - Approvals page, perform the following actions:
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To provide a reason for all request approvals, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all request approvals, select the reason in the Standard reason.
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To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify from when the new manager is responsible for the identity, perform the following:
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Click Valid from.
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In the Valid from field in the dialog, enter the date from which you want the new manager to take over.
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Click Close.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
