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Identity Manager 9.1 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Managing attestations Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)


Other, different statistics are available for company policies.

Table 58: Company policy statistics



Pending Policy Violations

Shows pending policy violations.

Overdue policy violations

Shows overdue policy violations.

Policy violations by department

Shows policy violations by department.

This statistic is available for different company structures.

  • Location
  • Cost center
  • Business role

New policy violations

Shows new policy violations.

This statistic is also available for new policy violations within the last month.

Policy violations (actual)

Shows current policy violations.

This statistic is also available for new policy violations within the last seven days.

Policy violation approval rates

Shows the approval rate for policy violations.

Last approvals (policy violations)

Show the last approvals, which contributed to policy violations.

Last approvals granted (policy violations)

Show the last granted approvals, which contributed to policy violations.


The following statistics are displayed for departments that you manage.

  • Information about identity accounts
  • Information about identities
  • Rule violations
  • Information about pending requests
  • The top roles and entitlements

For more information, see Managing my departments.

IT Shop

The IT Shop is the tool that identities use to make requests. These statistics help you to answer the following questions.

  • Which products are the most popular, both by product owner and by shop
  • How fast requests are processed
  • Request frequency over time
Table 59: Statistics about IT shop structures



Pending requests

Displays all pending requests.

Open requests by service category

Displays all pending requests by service category.

This statistic contains other criteria.

  • By next approver
  • By recipient

Last approvals granted (Shop)

Shows the last approvals granted for requests.

New requests

Shows new requests.

Number of requestable products

Shows the number of products that can be requested.

Denied requests by service category

Shows denied requests by service category.

Average request processing time by shop

Show the average processing time of a request by shop.

Top 10 requested products by shop

Shows the top 10 requested products by shop.

This statistic is also available for the top 10 requested products by product owner.

Request frequency (12 months)

Shows the frequency of requests within the last 12 months.

This statistic is also available for the frequency of requests within the last 12 months by owner.

For more information, see Managing my departments.


There are a number of statistics available to you for attestation cases. The following statistics are available.

Table 60: Attestation case statistics



Pending attestation cases

Displays all open attestation cases.

This statistic contains other criteria.

  • By policy
  • By next approver
  • By framework

Attestation approval rates

Shows the approval rate for attestation.

Decided attestation approvals within/over the limit

Shows attestation approvals decisions within/over the limit.

This statistic is also available for pending attestation cases within/over the limit.

Attestation status by type

Show attestation status by type.


Shows all attestations.

Last approvals (attestation)

Shows the most recent attestation approval decisions.

This statistic is also available for attestations that have been granted approval.

Overdue attestations

Displays overdue attestations.

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