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Starling Connect Hosted - One Identity Manager Administration Guide

About this guide One Identity Starling Connect overview One Identity Starling Supported cloud applications Working with connectors Connector versions Salesforce Facebook Workplace SAP Cloud Platform JIRA Server RSA Archer SuccessFactors AWS IAM ServiceNow Dropbox Crowd Atlassian JIRA Confluence Trello Box Pipedrive SuccessFactors HR NutShell Insightly Egnyte SugarCRM Oracle IDCS Statuspage Zendesk Sell Workbooks DocuSign Citrix ShareFile Zendesk Azure AD Google Workspace Concur Tableau GoToMeeting Coupa AWS Cognito Okta DataDog Hideez Opsgenie Informatica Cloud Services AppDynamics Marketo Workday HR OneLogin PingOne Aha! SAP Litmos HackerRank Slack ActiveCampaign Webex Apigee Databricks Hive PagerDuty Dayforce Smartsheet Pingboard SAP Cloud for Customer Azure Infrastructure Oracle Fusion Cloud Majesco LuccaHR OpenText JFrog Artifactory xMatters Discourse Testrail ChipSoft PingOne Platform Azure DevOps UKG PRO Atlassian Cloud Appendix: Creating a service account in Google Workspace Appendix: Setting a trial account on Salesforce Registering the application, providing necessary permissions, retrieving Client Id and Client Secret from the Azure AD tenant Generating a private key for service account in GoToMeeting Configuring AWS IAM connector to support entitlements for User and Group Configuring Box connector to support additional email IDs for users One Identity Manager E2E integration needs for Hideez connector Configuring custom attributes for ServiceNow v.1.0 Configuring custom attributes for Coupa v.1.0 Configuring custom attributes in connectors Disabling attributes Configuring a connector that uses the consent feature Synchronization and integration of Roles object type with One Identity Manager Synchronization and integration of Workspaces object type with One Identity Manager Synchronization and integration of Products object type with One Identity Manager User centric membership Creating multi-valued custom fields in One Identity Manager Synchronization and assignment of PermissionSets to Users with One Identity Manager Connectors that support password attribute in User object Connectors that do not support special characters in the object ID Creating an app for using SCIM on Slack Enterprise Grid Organization Creating a Webex integration application, providing necessary scopes, retrieving Client Id and Client Secret Retrieving the API key from Facebook Workplace Outbound IP addresses Values for customer-specific configuration parameters in Workday HR connector Initiate an OAuth connection to SuccessFactors Creating custom editable/upsertable attributes in Successfactors employee central Custom Foundation Objects in Successfactors HR connector Configuring additional datetime offset in connectors How to Create custom attribute for Users in SuccessFactors portal SAP Cloud for Customer - Steps to add custom fields at One Identity Manager attributes Creating a Service Principal for the Azure Infrastructure Connector Workday permissions needed to integrate via the Starling Connector Configuring integration application in DocuSign Creating integration Connect Client in Coupa Retrieving Azure DevOps Personal Access Token (PAT) Setup integration system and field override service in Workday Retrieving Atlassian Cloud API Key and Directory ID

User and Group mapping

Zendesk Sell provides a web-based sales platform with tools for emailing, phone dialing, pipeline management, forecasting, and reporting.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 156: Supported operations for Users

Operation

VERB

Get User

GET

Get All Users

GET

Get All Users with Pagination

GET

Groups

Not Applicable

Mandatory fields

Users

Not Applicable

Groups

Not Applicable

 

NOTE: Additional features supported: Zendesk Sell connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

The user and group mappings are listed in the tables below.

Table 157: User mapping
SCIM parameter Zendesk Sell parameter
Id id
userName email
name.Formatted name

DisplayName

name

email.value

email

PhoneNumbers.value

phone_number

Active status
Timezone timeZone

Groups.Value

group.id

Groups.display

group.name

Extension.manager.value

reports_to

Created

created_at

LastModified

updated_at

Groups

Not Applicable

Connector limitations

  • Create, Update, and Delete users are not supported by Zendesk Sell connector.

  • The resultant (User) objects count of pagination is always in the multiples of 100, unless cloud has less than 100 records in a page.

Connector limitations

Zendesk Sell provides a web-based sales platform with tools for emailing, phone dialing, pipeline management, forecasting, and reporting.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 156: Supported operations for Users

Operation

VERB

Get User

GET

Get All Users

GET

Get All Users with Pagination

GET

Groups

Not Applicable

Mandatory fields

Users

Not Applicable

Groups

Not Applicable

 

NOTE: Additional features supported: Zendesk Sell connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

User and Group mapping

The user and group mappings are listed in the tables below.

Table 157: User mapping
SCIM parameter Zendesk Sell parameter
Id id
userName email
name.Formatted name

DisplayName

name

email.value

email

PhoneNumbers.value

phone_number

Active status
Timezone timeZone

Groups.Value

group.id

Groups.display

group.name

Extension.manager.value

reports_to

Created

created_at

LastModified

updated_at

Groups

Not Applicable

  • Create, Update, and Delete users are not supported by Zendesk Sell connector.

  • The resultant (User) objects count of pagination is always in the multiples of 100, unless cloud has less than 100 records in a page.

Workbooks

Workbooks is a cloud-based CRM and business application for users in sales, marketing, and customer support. It also offers services for order management and fulfillment, invoicing, and supplier management.

Supervisor configuration parameters

To configure the connector, following parameters are required:

  • Connector name

  • API key for the cloud account (obtained from Start > Configuration > Email & Integration > API Keys in Workbooks Desktop instance)

  • Target URL of the cloud account

  • Instance DateTime Offset (refer Configuring additional datetime offset in connectors for more details).

Supported objects and operations

Users

Table 158: Supported operations for Users

Operation

VERB

Get User

GET

Get All Users

GET

Groups

Not Applicable

Mandatory fields

Users

Not Applicable

Groups

Not Applicable

 

NOTE: Additional features supported: Workbooks connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

User and Group mapping

The user and group mappings are listed in the tables below.

Table 159: User mapping
SCIM parameter Workbooks parameter
Id id
userName login_name
name.Formatted person_name

displayName

person_name

emails[0].value

login_name

timezone

timezone

locale date_time_locale
active is_enabled

meta.created

created_at

meta.lastModified

updated_at

Groups

Not Applicable

Connector limitations

  • Create, Update, and Delete users are not supported.

  • Groups and group memberships are not supported through APIs.

  • Username is available only for the activated users.

  • Get All Users retrieves automation users that are not listed in the users list in Workbooks user interface. The automation users are created while generating the first API key of type automation in Workbooks Desktop instance.

  • The application returns the user details instead of 404 error though the user id is appended with alphabetic characters.

Supervisor configuration parameters

Workbooks is a cloud-based CRM and business application for users in sales, marketing, and customer support. It also offers services for order management and fulfillment, invoicing, and supplier management.

To configure the connector, following parameters are required:

  • Connector name

  • API key for the cloud account (obtained from Start > Configuration > Email & Integration > API Keys in Workbooks Desktop instance)

  • Target URL of the cloud account

  • Instance DateTime Offset (refer Configuring additional datetime offset in connectors for more details).

Supported objects and operations

Users

Table 158: Supported operations for Users

Operation

VERB

Get User

GET

Get All Users

GET

Groups

Not Applicable

Mandatory fields

Users

Not Applicable

Groups

Not Applicable

 

NOTE: Additional features supported: Workbooks connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

User and Group mapping

The user and group mappings are listed in the tables below.

Table 159: User mapping
SCIM parameter Workbooks parameter
Id id
userName login_name
name.Formatted person_name

displayName

person_name

emails[0].value

login_name

timezone

timezone

locale date_time_locale
active is_enabled

meta.created

created_at

meta.lastModified

updated_at

Groups

Not Applicable

Connector limitations

  • Create, Update, and Delete users are not supported.

  • Groups and group memberships are not supported through APIs.

  • Username is available only for the activated users.

  • Get All Users retrieves automation users that are not listed in the users list in Workbooks user interface. The automation users are created while generating the first API key of type automation in Workbooks Desktop instance.

  • The application returns the user details instead of 404 error though the user id is appended with alphabetic characters.

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