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Starling Connect Hosted - One Identity Manager Administration Guide

About this guide One Identity Starling Connect overview One Identity Starling Supported cloud applications Working with connectors Connector versions Salesforce Facebook Workplace SAP Cloud Platform JIRA Server RSA Archer SuccessFactors AWS IAM ServiceNow Dropbox Crowd Atlassian JIRA Confluence Trello Box Pipedrive SuccessFactors HR NutShell Insightly Egnyte SugarCRM Oracle IDCS Statuspage Zendesk Sell Workbooks DocuSign Citrix ShareFile Zendesk Azure AD Google Workspace Concur Tableau GoToMeeting Coupa AWS Cognito Okta DataDog Hideez Opsgenie Informatica Cloud Services AppDynamics Marketo Workday HR OneLogin PingOne Aha! SAP Litmos HackerRank Slack ActiveCampaign Webex Apigee Databricks Hive PagerDuty Dayforce Smartsheet Pingboard SAP Cloud for Customer Azure Infrastructure Oracle Fusion Cloud Majesco LuccaHR OpenText JFrog Artifactory xMatters Discourse Testrail ChipSoft PingOne Platform Azure DevOps UKG PRO Atlassian Cloud Appendix: Creating a service account in Google Workspace Appendix: Setting a trial account on Salesforce Registering the application, providing necessary permissions, retrieving Client Id and Client Secret from the Azure AD tenant Generating a private key for service account in GoToMeeting Configuring AWS IAM connector to support entitlements for User and Group Configuring Box connector to support additional email IDs for users One Identity Manager E2E integration needs for Hideez connector Configuring custom attributes for ServiceNow v.1.0 Configuring custom attributes for Coupa v.1.0 Configuring custom attributes in connectors Disabling attributes Configuring a connector that uses the consent feature Synchronization and integration of Roles object type with One Identity Manager Synchronization and integration of Workspaces object type with One Identity Manager Synchronization and integration of Products object type with One Identity Manager User centric membership Creating multi-valued custom fields in One Identity Manager Synchronization and assignment of PermissionSets to Users with One Identity Manager Connectors that support password attribute in User object Connectors that do not support special characters in the object ID Creating an app for using SCIM on Slack Enterprise Grid Organization Creating a Webex integration application, providing necessary scopes, retrieving Client Id and Client Secret Retrieving the API key from Facebook Workplace Outbound IP addresses Values for customer-specific configuration parameters in Workday HR connector Initiate an OAuth connection to SuccessFactors Creating custom editable/upsertable attributes in Successfactors employee central Custom Foundation Objects in Successfactors HR connector Configuring additional datetime offset in connectors How to Create custom attribute for Users in SuccessFactors portal SAP Cloud for Customer - Steps to add custom fields at One Identity Manager attributes Creating a Service Principal for the Azure Infrastructure Connector Workday permissions needed to integrate via the Starling Connector Configuring integration application in DocuSign Creating integration Connect Client in Coupa Retrieving Azure DevOps Personal Access Token (PAT) Setup integration system and field override service in Workday Retrieving Atlassian Cloud API Key and Directory ID Retrieving Tableau Personal Access Token (PAT)

Zendesk

Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 170: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PUT

Delete User

DELETE

Get User

GET

Get All Users

GET

Get All Users with Pagination

GET

Groups

Table 171: Supported operations for Users

Operation

VERB

Create Group

POST

Update Group

PUT

Delete Group

DELETE

Get Groups

GET

Get All Groups

GET

Get All Users with Pagination

GET

Update Membership

PUT

Mandatory fields

Users

  • DisplayName
  • Email

Groups

DisplayName

 

NOTE: Additional features supported: Zendesk connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

User and Group mapping

The user and group mappings are listed in the tables below.

Table 172: User mapping
SCIM parameter Zendesk parameter
Id id
UserName email

DisplayName

name

Timezone

time_zone

Locale

locale

PhoneNumbers[].Value phone
Emails[].Value email

Active

active

Meta.Created

created_at

Meta.LastModified

updated_at

Groups

Table 173: Groups mapping
SCIM parameter Zendesk parameter
Id id

DisplayName

name

Meta.Created

created_at

Meta.LastModified

updated_at

Connector limitations

  • A user with Agent role only can be added to group membership.

  • Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.

  • If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.

  • Users can be deleted multiple times as the cloud application supports soft delete.

  • APIs are rate limited and for more details refer Usage limits.

Supervisor configuration parameters

Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 170: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PUT

Delete User

DELETE

Get User

GET

Get All Users

GET

Get All Users with Pagination

GET

Groups

Table 171: Supported operations for Users

Operation

VERB

Create Group

POST

Update Group

PUT

Delete Group

DELETE

Get Groups

GET

Get All Groups

GET

Get All Users with Pagination

GET

Update Membership

PUT

Mandatory fields

Users

  • DisplayName
  • Email

Groups

DisplayName

 

NOTE: Additional features supported: Zendesk connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

User and Group mapping

The user and group mappings are listed in the tables below.

Table 172: User mapping
SCIM parameter Zendesk parameter
Id id
UserName email

DisplayName

name

Timezone

time_zone

Locale

locale

PhoneNumbers[].Value phone
Emails[].Value email

Active

active

Meta.Created

created_at

Meta.LastModified

updated_at

Groups

Table 173: Groups mapping
SCIM parameter Zendesk parameter
Id id

DisplayName

name

Meta.Created

created_at

Meta.LastModified

updated_at

Connector limitations

  • A user with Agent role only can be added to group membership.

  • Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.

  • If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.

  • Users can be deleted multiple times as the cloud application supports soft delete.

  • APIs are rate limited and for more details refer Usage limits.

Supported objects and operations

Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Users

Table 170: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PUT

Delete User

DELETE

Get User

GET

Get All Users

GET

Get All Users with Pagination

GET

Groups

Table 171: Supported operations for Users

Operation

VERB

Create Group

POST

Update Group

PUT

Delete Group

DELETE

Get Groups

GET

Get All Groups

GET

Get All Users with Pagination

GET

Update Membership

PUT

Mandatory fields

Users

  • DisplayName
  • Email

Groups

DisplayName

 

NOTE: Additional features supported: Zendesk connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

User and Group mapping

The user and group mappings are listed in the tables below.

Table 172: User mapping
SCIM parameter Zendesk parameter
Id id
UserName email

DisplayName

name

Timezone

time_zone

Locale

locale

PhoneNumbers[].Value phone
Emails[].Value email

Active

active

Meta.Created

created_at

Meta.LastModified

updated_at

Groups

Table 173: Groups mapping
SCIM parameter Zendesk parameter
Id id

DisplayName

name

Meta.Created

created_at

Meta.LastModified

updated_at

Connector limitations

  • A user with Agent role only can be added to group membership.

  • Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.

  • If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.

  • Users can be deleted multiple times as the cloud application supports soft delete.

  • APIs are rate limited and for more details refer Usage limits.

Mandatory fields

Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.

Supervisor configuration parameters

To configure the connector, following parameters are required:

Supported objects and operations

Users

Table 170: Supported operations for Users

Operation

VERB

Create User

POST

Update User

PUT

Delete User

DELETE

Get User

GET

Get All Users

GET

Get All Users with Pagination

GET

Groups

Table 171: Supported operations for Users

Operation

VERB

Create Group

POST

Update Group

PUT

Delete Group

DELETE

Get Groups

GET

Get All Groups

GET

Get All Users with Pagination

GET

Update Membership

PUT

Users

  • DisplayName
  • Email

Groups

DisplayName

 

NOTE: Additional features supported: Zendesk connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.

User and Group mapping

The user and group mappings are listed in the tables below.

Table 172: User mapping
SCIM parameter Zendesk parameter
Id id
UserName email

DisplayName

name

Timezone

time_zone

Locale

locale

PhoneNumbers[].Value phone
Emails[].Value email

Active

active

Meta.Created

created_at

Meta.LastModified

updated_at

Groups

Table 173: Groups mapping
SCIM parameter Zendesk parameter
Id id

DisplayName

name

Meta.Created

created_at

Meta.LastModified

updated_at

Connector limitations

  • A user with Agent role only can be added to group membership.

  • Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.

  • If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.

  • Users can be deleted multiple times as the cloud application supports soft delete.

  • APIs are rate limited and for more details refer Usage limits.

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