To start Log Viewer, click Start Log Viewer in the Configuration Center main window.
Once you have started Log Viewer, open your Active Roles diagnostic log file or saved event log file: Click Open on the Log Viewer toolbar, and supply the path and name of the log file.
By default, Log Viewer displays a list of errors encountered by the Administration Service and recorded in the log file. You can use Log Viewer to look for information on how to troubleshoot a given error: Right-click the error in the list and then click Look for solution in Knowledge Base. Log Viewer performs a search in One Identity Software Knowledge Base to list the Knowledge Articles that apply to the error you selected.
Other tasks you can perform:
- To view a list of requests processed by the Administration Service and traced in the log file, click Requests in the View area on the Log Viewer toolbar.
- To view all trace records found in the diagnostic log file or all events found in the event log file, click Raw log records in the View area on the Log Viewer toolbar.
- To search the list for a particular text string, such as an error message, type the text string in the Search box on the Log Viewer toolbar and press Enter.
- To narrow the set of list items to those you are interested in, click Filter on the Log Viewer toolbar and specify the desired filter conditions.
- To view detailed information about an error, request, trace record or event, right-click the corresponding list item, and click Details.
- To view all trace records that apply to a given request, right-click the corresponding item in the Requests list and click Stack trace. This task is unavailable in case of an event log file.
- To view the request that caused a given error, right-click the error in the Errors list and click Related request. This task is unavailable in case of an event log file.
To view all trace records that apply to the request that caused a given error, right-click the error in the Errors list and click Stack trace for related request. This task is unavailable in case of an event log file.