In the Call History view, you can see all placed calls.
NOTE: Use the check boxes at the top of the section to limit the calls shown.
To view a specific call
Open Call history and select a call from the list.
In the details pane, there is more information about the call. You can subsequently change Severity, Description and Product entries on the Main Data tab.
View the staff involved, status, and measures taken on the History tab.
View attachments on the Attachments tab.
Click Save.
In the Call History menu, you can remove single files that have been added as attachments to a call.
To remove a file from a call's attachments
Open Call history and select a call from the list.
In the details pane, select the Attachments tab and click 
Confirm the message with Yes.
This removes the file from the Attachments tab.
Statistics are graphical summaries of the information pertaining to you. You can open your statistics on the home page taking your permissions into account.
More statistics about managed organizations, system entitlements, business roles and system roles are available for managers in My Responsibilities.
The data on the home page is updated daily. You can customize the data you see on the dashboard by selecting the objects you want to include, and which statistics you want to show for each object. Checking your dashboard regularly can help you understand any issues that need addressing. For more information, see What statistics are available?.
Graphical representation of data is depicted by diagrams. Heatmaps also provide data in graphical form. For more information, see Heatmap.
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Icon |
Meaning |
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The value in this statistic is in the balance. It is neither critical nor compliant. You should keep an eye on this value or statistic. |
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This value has not changed. The date of last change is shown. |
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This icon verifies that the value in this statistic compliant. The arrow icon displayed in combination with this icon is also green and provides more detailed information about changes to the value. |
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This icon indicates that the value in this statistic is in the critical range. The arrow icon displayed in combination with this icon also means critical and provides more detailed information about changes to the value. |
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This arrow icon shows an increasing value since the last change and is colored green. The value is still in a compliant range. The difference since the last change is shown. |
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This arrow icon shows a decreasing value since the last change and is colored green. The value is still in a compliant range. Moving the mouse over the icon shows the difference since the last change. |
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This arrow icon shows an increasing value since the last change and is colored red. The value is in the non-compliant range and more critical than before. The difference since the last change is shown. |
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This arrow icon shows a decreasing value since the last change and is colored red. The value is in the non-compliant range but better than before. Moving the mouse over the icon shows the difference since the last change. |
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