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Identity Manager 8.2.1 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Requesting products Saved for Later list Request templates Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

Renewing or unsubscribing (page description)

To open the Renew or renew page go to Request > My Requests > Edit Requests.

On the Renew or Unsubscribe page, you can:

The following tables give you an overview of the various features and content on the Renew or Unsubscribe page.

Table 86: Controls

Control

Description

Requests for

Shows you the identity whose products you are displaying.

Use the Change button to select whose products you want to display.

Unsubscribe

Use this button to unsubscribe the selected product (see Unsubscribing products).

Renew

Use this button to renew the validity period of the selected product (see Renewing products with limit validity periods).

Table 87: Controls in the details pane of a product

Control

Description

Escalate request

Use this button to escalate the product request. If the approver responsible is not available for an extended period or has no access to Web Portal, then the fallback approver or member of the chief approval team can make an approval decision. The button is only displayed if the product can be escalated. For more information, see Escalated requests.

Show request

Opens the Request overview page (see Request overview ((page description))).

Use this button to display the entire request used to request this product.

Withdraw request

Use this button to withdraw the selected product request (see Canceling requests). The button is only displayed if the product has the status Request.

Table 88: Columns

Column

Description

Valid until

Shows you when product expires.

Product

Shows you the product's name.

State

Shows the current status of the product.

The following status' are possible:

  • Assigned: The request was successful and the product was successfully assigned to you.

  • Request: The request is still awaiting an approval decision (it is still in the workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Unsubscription: The product is being unsubscribed. In the details pane, on the Workflow tab, you can see the current position in the workflow.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

Request overview ((page description))

To open the Request Overview page go to Request > My Requests > Edit Requests > Details pane > Show request (see Displaying and approving entire requests of pending requests).

The Request overview page provides an overview of all the products from a specific request.

The following table gives you an overview of the different functions on the Request overview page.

Table 89: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

The following status' are possible:

  • Assigned: The request was successful and the product was successfully assigned.

  • Request: The request is still awaiting an approval decision (it is still in the workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Pending: The request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.

  • Approved: The request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Renew: The product was just renewed.

  • Unsubscription: The product is being unsubscribed.

  • Deny: The request was denied. In the details pane, on the Workflow tab, you can see when and why the request was denied.

  • Canceled: The request was canceled. In the details pane, on the Workflow tab, you can see when and why the request was canceled.

  • Canceled: The request was canceled. In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed.

Request date

Shows when the product was requested.

Recipient

Shows for whom the product was requested.

Shopping cart

Show the request shopping cart from which the product was requested.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

Shopping Cart Templates (page description)

To open the Cart Templates page go to Request > My Requests > Maintain Templates (see Displaying request templates).

On the Cart Templates page you can perform the following actions for your own or system-wide request templates:

For more information about requesting from an request template, see Requesting from templates.

The following table gives you an overview of the various features on the Cart Templates page.

Table 90: Controls

Control

Description

Expand

Use this button to display the contents of the request template.

Edit

You can use this button to add additional information to the request template (see Adding additional information to request templates) or share the request template with other identities (see Publishing request templates).

Delete

You can use this button to delete the request template (see Deleting request templates) or remove individual products from the template (see Removing products from request templates).

Table 91: Templates – status

Status

Meaning

This template has not been approved yet. A decision about publishing it still pending.

The template is marked for public use but was not published yet.

The template has been released for publication and can be used by other identities.

My shopping cart (page description)

To open the My shopping cart page go to Request > My requests > Shopping cart (see Displaying the shopping cart).

When you select products for a request, first they are added to the shopping cart and displayed on the My Shopping Cart page. Once you have placed all the products in the shopping cart, you can send the requests. If you want request products at a later date, you can move them from here to the Saved for later list (see Saving products for later).

To find out how to manage products in the shopping cart, see Managing products in the shopping cart.

NOTE: In certain circumstances, you may cause a compliance violation when you grant approval to a request, which allocates a specific entitlement to a business role. For example, this might occur if an identity obtains an unauthorized entitlement through this business role. In this case, the compliance violation is displayed in the details pane of the shopping cart.

On the My Shopping Cart page, you can:

The following tables give you an overview of the various features and content on the My Shopping Cart page.

Table 92: Controls

Control

Description

Actions > Check shopping cart

Use this action to check the requests in the shopping cart (see Checking the shopping cart and removing invalid products).
After checking, you will know whether the request can be carried out.

Actions > Create template
from shopping cart

This opens the Cart Templates page.

Use this action to create a template from the shopping cart to create further requests (see Creating request templates). For example, you can use this template for another recipient (see Requesting from templates).

Actions > Delete invalid requests

Use this action to remove requests from the shopping cart that have either violate a rule or have insuffient permissions (see Checking the shopping cart and removing invalid products).

Actions > Delete shopping cart

Use this action to empty the entire shopping cart (see Deleting shopping carts).

Actions > View Saved for Later list

This opens the Saved for Later page (see Saved for Later list (page description)).

Use this action to show your Saved for later list (see Displaying Saved for Later list).

Actions > Edit details

This opens the Details page (see Details (page description)).

Use this action to edit multiple products in the shopping cart and apply the changes to them all (see Editing multiple products in the shopping cart).

Edit

Use this action to:

Submit

Use this button to check the request and submit it (see Submitting requests).

Table 93: Controls in the details pane of a product

Control

Description

This symbol shows the current information about the product.

In some cases, this icon is available as an action on the product if a request with dependent products cannot be sent.

Delete

Use this button to delete the product from the shopping cart (see Removing products from the shopping cart).

Save

Use this button to save information that you have edited in the product's details pane.

Actions > Request for multiple identities

Use this action to duplicate requests in the shopping cart for other identities (see Requesting products in the shopping cart for multiple identities).

Actions > Save for later

Use this action to move requests from the shopping car to the Saved for Later list (see Saving products for later).

Table 94: Columns

Column

Description

Request

Shows you the name of the product you want to request

Recipient

Shows for whom the product is requested.

Status

Shows you if the product can be requested or if there are problems. The status is displayed only after the request has been checked for validity (see Checking the shopping cart and removing invalid products).

TIP: You can show less data by using the column filters. For more information, see Filtering.

TIP: You can make further settings for each product in the details pane. To do this, click the product in the list:

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