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Identity Manager 8.2.1 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Requesting products Saved for Later list Request templates Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

Sending reminders about assignment resource pending attestation cases

If attestors have not yet processed an attestation case, you can send a reminder email to them to remind them about approving it.

The following options are available for sending reminders:

  • You can select a specific attestation case that shows its attestors and then send a reminder about this attestation case to one specific attestor (see Option 1).

  • You can send a reminder to all attestors of pending attestation cases that are shown on the current tab. This allows you to quickly notify all attestors that still need to make an approval decision (see Option 2).

  • You can show all the attestors that still need to make approval decisions about attestation cases and then send a reminder to one specific attestor (see Option 3).

To send a reminder to attestors of a selected attestation case

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Assignment resources.

  3. On the Assignment Resources page, click the assignment resource whose attestation cases you want to display.

  4. In the details pane, click Edit.

  5. On the overview page, click Attestation.

  6. (Optional) On the Attestations – <assignment resource name> page, click on a tab to display the corresponding attestation cases.

  7. In the list, click the attestation case that has attestors you want to remind.

  8. In the details pane, click Actions > Send a reminder mail.

  9. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  10. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  11. Edit the email and send it to the attestor.

To send a reminder to all the attestors of pending attestation cases on the current tab

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Assignment resources.

  3. On the Assignment Resources page, click the assignment resource whose attestation cases you want to display.

  4. In the details pane, click Edit.

  5. On the overview page, click Attestation.

  6. (Optional) On the Attestations – <assignment resource name> page, click on a tab to display the corresponding attestation cases.

  7. Click Send reminder.

  8. In the Send a reminder mail dialog, enter the message for the attestor.

  9. Click OK.

To send a reminder a specific attestor about pending attestation cases

  1. In the menu bar, click Responsibilities > Governance Administration.

  2. On the Governance Administration page, click Assignment resources.

  3. On the Assignment Resources page, click the assignment resource whose attestation cases you want to display.

  4. In the details pane, click Edit.

  5. On the overview page, click Attestation.

  6. (Optional) On the Attestations – <assignment resource name> page, click on a tab to display the corresponding attestation cases.

  7. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  8. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  9. Edit the email and send it to the attestor.

Related topics

Applications

You may be able to access other applications, as configured by your system administrator. This provides you with a shortcut to other web applications deemed of value by your company.

NOTE: If you are a system administrator, and would like to add applications, see the One Identity Manager Web Designer Reference Guide.

To access other web applications from the Web Portal

  • Open Applications and select the required web application.

    The application may appear within the Web Portal, or in a separate window, depending on how the system administrator configured it.

Calls

In the Calls menu, you can add new calls or view all calls in the call history.

Detailed information about this topic

Adding new calls

When you add new calls, you report problem cases with different causes. For example, a call can be added for an employee who reports a problem or for products for which conditions of contact were specified. Even a device or workdesk associated with the problematic device, can play a part when adding a call.

To add a new call

  1. Open New Call.

  2. Enter a detailed description of the problem and select the affected product.

  3. Set the severity of the problem in Severity and select a cost center using Assign.

  4. Select an additional identity using Assign and click Save.

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