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Identity Manager 8.2.1 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Requesting products Saved for Later list Request templates Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

Saved for Later list (page description)

To open the Saved for Later page go to Request > My Requests > Shopping Cart > Actions > View Saved for Later list (see Displaying Saved for Later list)

On the Saved for Later list, you can:

TIP: To find out how to save a product for later, see Saving products for later.

The following tables give you an overview of the various features and content on the Saved for Later page.

Table 95: Controls

Control

Description

Deleting the Saved for Later list

Use this button to delete the entire Saved for Later list (see Deleting the Saved for Later list).

Delete selected

Use this button to remove all the products from shopping cart you selected using the check box next to the product in the Select column (see Removing products from the Saved for Later list).

Move to shopping cart

Use this button to move to the shopping cart all the products you have selected using the check box next to the product in the Select column (see Requesting products on the Saved for Later list).

Table 96: Controls in the details pane of a product

Control

Description

Delete

Use this button to delete the product from the Saved for Later list (see Removing products from the Saved for Later list).

Save

Use this button to save additional information about the product in the details pane.

Actions > Move to shopping cart

Use this action to move request from the Saved for Later list to the shopping cart and request them there (see Requesting products on the Saved for Later list).

Table 97: Columns

Column

Description

Select

Select the check box next to the products you want to move to the shopping cart or delete from the Saved for Later list. Then, using the Move to shopping cart or Delete selected buttons, you can move these products to the shopping cart or delete them from the Saved for Later list.

Request

Shows you the name of the product you want to request

Recipient

Shows you for whom the product is requested.

TIP: You can show less data by using the column filters. For more information, see Filtering.

TIP: You can make further settings for each product in the details pane. To do this, click the product in the list:

Details (page description)

To open the Details page go to Request > My Requests > Shopping Cart > Actions > Edit details.

If you have several products in the shopping cart, you can edit them individually on the Details page and apply modified properties to several of the same products. This way, you do not have to adjust the same settings separately for each individual product, but can "copy" the changes (see Editing multiple products in the shopping cart).

The following tables give you an overview of the various features and content on the Details page.

Table 98: Controls

Control

Description

Apply to all

Use this button to apply changes made in the field next to it to all other products of the same type (see Editing multiple products in the shopping cart).

Save

Use this button to save all the changes.

Table 99: Columns

Column

Description

Recipient

Shows you for whom the product is requested.

Settings

Shows you all the data you can change.

TIP: You can show less data by using the column filters. For more information, see Filtering.

My actions (page description)

To open the My Actions page go to Request > My Actions.

On the My Actions page, you can perform various actions for requests in which you are involved as an approver.

To do this, click on one of the tiles:

Table 100: Tiles

Tile

Description

Pending requests

You select the following actions:

Approval history

You select the following actions:

Request inquiries

You select the following actions:

Pending attestations (page description)

Open the Pending Request page, by navigating through to Request > My actions > Pending requests.

Many requests go through a manual approval process in order to ensure the correct assignment of products. For more information about requests, see Pending requests.

On the Pending Attestations page, you can:

The following tables give you an overview of the different functions and content on the Attestations page.

Table 101: Controls

Control

Description

Approve

Use this button to approve the product request (see Approving and denying requests).

Deny

Use this button to deny the product request (see Approving and denying requests).

Approve all

Use this button to approve the all the product requests shown (see Approving and denying requests).

Deny all

Use this button to deny the all the product requests shown (see Approving and denying requests).

Next

Opens the Pending Requests – Approvals (see Pending requests – Approvals).

Use this button to show an overview of all approvals made that you still make adjustments to and then save. As long as you have not made an approval decision (by using the appropriate button), this button is disabled.

Table 102: Controls in the details pane of a product

Control

Description

Withdraw request

Use this button to approve the product request (see Canceling pending requests.

Revoking hold status

Use this button to release the request for approval again so that it can be processed by the approvers (see Revoking hold status of pending requests).

Withdrawing additional approval

If you have appointed an additional approver for this product request (see Appointing additional approvers to pending requests), use this button to revoke the action. Then you are the only approver of this product request (see Removing additional approvers of pending requests).

Recall last question

Use this button to recall the question that you asked another identity about the product request (see Deleting inquiries about pending requests).

Display the identity's entitlements

Use this button to specify which modifications to make to the effective date of change (see Approving new managers' pending requests).

more > Send inquiry

Use this function to send an inquiry to an identity about the product request (see Sending inquiries about pending requests).

more > Show entire request

Use this action to show the entire request that was used to request this product (see Displaying and approving entire requests of pending requests).

more > Reroute approval

Use this action to let another approval level make the approval decision about a product. For example, if approval is required by a manager in a one-off case (see Rerouting approvals of pending requests).

more > Add approver

Use this action to add an additional approver to share the approval decision about the request (see Appointing additional approvers to pending requests).

You can revoke this action in the approval history (see Removing additional approvers of pending requests).

more > Delegate approval

Use this action to delegate the approval decision about the request to another identity (see Delegating approvals of pending requests to other identities)(see Delegating approvals of escalated requests to other identities).

more > Reject approval

Use this action to reject the product request (see Rejecting request approval). The approval decision is returned to the original approver.

more > Escalate approval

Use this action to escalate the approval of this product request such that a fallback approver or member of the chief approval team can make the approval decision for this request (see Escalating approvals of pending requests).

more > Change priority

Use this action to change the priority of the product request (see Changing priority of pending requests).

Table 103: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

Request date

Shows when the product was requested.

Recipient

Shows for whom the product was requested.

Priority

Shows the priority for this product request.

Approval

Use these two buttons to make an approval decision about the product request.

TIP: If you have made all your approval decisions, click Next to open an overview page and save all the approvals.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

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