Requests overview (page description)
To open the Request overview page go to Request > Escalation > Details pane > more > Show entire request.
The Request overview page provides an overview of all the products from a specific request and you can approve all the pending product requests (see Displaying and approving entire requests of escalated requests).
The following tables give you an overview of the different functions and content on the Request overview page.
Table 125: Controls in the details pane of a product
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Cancel |
Use this button to cancel the product request (see Canceling escalated requests). |
Table 126: Columns
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Product |
Shows the name of the product that was requested. |
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State |
Shows the current status of the product.
The following status' are possible:
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Assigned: The request was successful and the product was successfully assigned.
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Request: The request is still awaiting an approval decision (it is still in the workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.
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Pending: The request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.
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Approved: The request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.
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Renew: The product was just renewed.
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Unsubscription: The product is being unsubscribed.
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Deny: The request was denied. In the details pane, on the Workflow tab, you can see when and why the request was denied.
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Canceled: The request was canceled. In the details pane, on the Workflow tab, you can see when and why the request was canceled.
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Unsubscribed: The request was unsubscribed. In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed. |
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Request date |
Shows when the product was requested. |
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Recipient |
Shows for whom the product was requested. |
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Shopping cart |
Shows the request shopping cart from which the product was requested. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
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Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
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Workflow: Displays the life cycle chronologically as from the time of request.
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Compliance: Displays possible rule violations for this request.
IT Shop escalation - Approvals (page description)
To open the IT Shop escalation – Approvals page go to Request > Escalation > Make approval decision > Next.
After you have made your approval decisions on the IT Shop Escalation Approvals page, you can save the approval on the IT Shop Escalation – Approvals page so that they take effect (see Approving and denying escalated requests). You can also enter reason for the approval decisions here.
The following tables give you an overview of the different functions and content on the IT Shop Escalation – Approvals page.
Table 127: Controls
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Reason for approvals |
Here you can enter a reason for all approved product requests. |
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Standard reason |
Here you can select one of the standard reasons saved in the system for all approved product requests. |
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Reason for denials |
Here you can enter a reason for all denied product requests. |
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Standard reason |
Here you can select one of the standard reasons saved in the system for all denied product requests. |
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Save |
Use this button to save all the settings and approval decisions. |
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Back |
Use this button to switch to the previous page. For example, to approve other product requests. |
Table 128: Columns
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Product |
Shows the name of the product that was requested. |
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Recipient |
Shows for whom the product was requested. |
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Valid from |
Here you can specify from when the product is valid (see Changing priority of escalated requests). |
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Valid until |
Here you can specify until when the product is valid (see Changing priority of escalated requests). |
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Reason |
Here you can enter a reason for the decision. To do this, click on the link and, in the dialog, enter a reason or select one of the standard reasons. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
Attestation (Menu description)
You can use attestation to test the balance between security and compliance within your company. Managers or others responsible for compliance can use One Identity Manager attestation functionality to certify correctness of permissions, requests, or exception approvals either scheduled or on demand. Recertification is the term generally used to describe regular certification of permissions. One Identity Manager uses the same workflows for recertification and attestation.
There are attestation policies defined in One Identity Manager for carrying out attestations. Attestation policies specify which objects are attested when, how often, and by whom.Once an attestation is performed, One Identity Manager creates attestation cases that contain all the necessary information about the attestation objects and the attestor responsible. The attestor checks the attestation objects. They verify the correctness of the data and initiate any changes that need to be made if the data conflicts with internal rules.
Attestation cases record the entire attestation sequence. Each attestation step in an attestation case can be audit-proof reconstructed. Attestations are run regularly using scheduled tasks. You can also trigger single attestations manually.
Attestation is complete when the attestation case has been granted or denied approval. You specify how to deal with granted or denied attestations on a company basis.
You can use items on the Attestation menu to perform various actions and collect information. The following tables provide you with an overview of the menu items and actions that can be run here.
My attestation status (page description)
To open the My Attestation Status page go to Attestation > My Attestation Status.
On the Attestation Status page, you can:
The attestation cases are divided into different sections on the following tabs to provide a clearer overview:
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Memberships: Shows you all attestation cases that relate to memberships in objects.
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User accounts: Shows you all attestation cases that relate to user accounts.
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Group memberships: Shows all the attestation cases that relate to memberships in groups.
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Object attestation: Shows you all attestation cases that relate to the attestation of specific objects.
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All attestation cases: Shows all the attestation cases.
The following tables give you an overview of the various features and content on the My Attestation Status page.
Table 132: Columns
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Display name |
Shows the name of the object included in the attestation case. |
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Attestation policy |
Shows the name of the attestation policy in use. |
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State |
Shows the current status of the attestation case.
The following status' are possible:
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Pending: The attestation case is not closed yet and must still be approved.
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Denied: The attestation case has been denied. In the details pane, on the Workflow tab, you can see why the attestation case was denied approval. |
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New |
Shows whether the attestation case is new. New cases have not been granted approval yet but might have been denied approval before. |
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Due date |
Shows by when the attestation case must be completed. |
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Risk index |
Show the attestation case's risk index. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each instance in the details pane. To do this, click the appropriate instance in the list.
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Information: Displays general information about the attestations case.
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Workflow: Shows the chronological lifecycle of the attestation case.
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Attestation policy: Shows further information about the attestation policy used.
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History: Shows the object's attestation history.
