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Safeguard for Privileged Sessions On Demand Hosted - Administration Guide

Preface Introduction The concepts of One Identity Safeguard for Privileged Sessions (SPS)
The philosophy of One Identity Safeguard for Privileged Sessions (SPS) Policies Credential Stores Plugin framework Indexing Supported protocols and client applications Modes of operation Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) Archive and backup concepts Maximizing the scope of auditing IPv6 in One Identity Safeguard for Privileged Sessions (SPS) SSH host keys Authenticating clients using public-key authentication in SSH The gateway authentication process Four-eyes authorization Network interfaces High Availability support in One Identity Safeguard for Privileged Sessions (SPS) Versions and releases of One Identity Safeguard for Privileged Sessions (SPS) Accessing and configuring One Identity Safeguard for Privileged Sessions (SPS)
Cloud deployment considerations The Welcome Wizard and the first login Basic settings
Supported web browsers and operating systems The structure of the web interface Network settings Configuring date and time System logging, SNMP and e-mail alerts Configuring system monitoring on SPS Data and configuration backups Archiving and cleanup Using plugins Forwarding data to third-party systems Starling integration
User management and access control Managing One Identity Safeguard for Privileged Sessions (SPS)
Controlling One Identity Safeguard for Privileged Sessions (SPS): reboot, shutdown Managing One Identity Safeguard for Privileged Sessions (SPS) clusters Managing a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster Upgrading One Identity Safeguard for Privileged Sessions (SPS) Managing the One Identity Safeguard for Privileged Sessions (SPS) license Accessing the One Identity Safeguard for Privileged Sessions (SPS) console Sealed mode Out-of-band management of One Identity Safeguard for Privileged Sessions (SPS) Managing the certificates used on One Identity Safeguard for Privileged Sessions (SPS)
General connection settings HTTP-specific settings ICA-specific settings MSSQL-specific settings RDP-specific settings SSH-specific settings Using Sudo with SPS Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Search interface Advanced authentication and authorization techniques Reports The One Identity Safeguard for Privileged Sessions (SPS) REST API One Identity Safeguard for Privileged Sessions (SPS) scenarios Troubleshooting One Identity Safeguard for Privileged Sessions (SPS)
Network troubleshooting Gathering data about system problems Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) Changing log verbosity level of One Identity Safeguard for Privileged Sessions (SPS) Collecting logs and system information for error reporting Collecting logs and system information of the boot process for error reporting Support hotfixes Status history and statistics Troubleshooting a One Identity Safeguard for Privileged Sessions (SPS) cluster Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data VNC is not working with TLS Configuring the IPMI from the BIOS after losing IPMI password Incomplete TSA response received Using UPN usernames in audited SSH connections
Using SPS with SPP Configuring external devices Using SCP with agent-forwarding Security checklist for configuring One Identity Safeguard for Privileged Sessions (SPS) Jumplists for in-product help Configuring SPS to use an LDAP backend Glossary

Basic settings

One Identity Safeguard for Privileged Sessions (SPS) is configured through the web interface. Configuration changes take effect automatically after clicking . Only the modifications of the current page or tab are activated — each page and tab must be committed separately.

Supported web browsers and operating systems

 Caution:

From version 6.13.0, SPS does not support Internet Explorer 11 (IE11) anymore. SPS version 6.12.0 and previous versions continue to support IE11.

From SPS version 6.10, the Google WebM Video for Microsoft Internet Explorer plugin is not required for replaying audit trails in your browser. The supported browsers are:

  • Google Chrome

  • Firefox

  • Safari

  • Internet Explorer 11 (IE11) - supported until SPS version 6.12.0

For SPS version 6.9 and earlier versions, even though the One Identity Safeguard for Privileged Sessions (SPS) web interface supports Internet Explorer and Microsoft Edge in general, to replay audit trails, you need to use Internet Explorer 11, and install the Google WebM Video for Microsoft Internet Explorer plugin.

If you cannot install Internet Explorer 11 or another supported browser on your computer, use the the Safeguard Desktop Player application. For details, see "Replaying audit trails in your browser" in the Administration Guide and Safeguard Desktop Player User Guide.

 Caution:

SPS version 4 F3 and later versions do not support Internet Explorer 9 (IE9) and Internet Explorer 10 (IE10), as the official support of IE9 and IE10 ended in January, 2016.

NOTE: SPS displays a warning message if your browser is not supported or JavaScript is disabled.

NOTE: The minimum recommended screen resolution for viewing One Identity Safeguard for Privileged Sessions's (SPS's) web interface is 1366 x 768 pixels on a 14-inch widescreen (standard 16:9 ratio) laptop screen. Screen sizes and screen resolutions that are equal to or are above these values will guarantee an optimal display of the web interface.

Supported browsers

The following browsers are supported:

  • Mozilla Firefox (the latest version)

  • Google Chrome

  • Microsoft Edge (Microsoft Edge Legacy is not supported)

The browser must support TLS-encrypted HTTPS connections, JavaScript, and cookies. Make sure that both JavaScript and cookies are enabled.

The SPS web interface can be accessed only using TLS-encryption and strong cipher algorithms.

Opening the web interface in multiple browser windows or tabs is not supported.

Supported operating systems

The following operating systems are supported:

  • Windows 2008 Server

  • Windows 2012 Server

  • Windows 2012 R2 Server

  • Windows 2016

  • Windows 7

  • Windows 8

  • Windows 8.1

  • Windows 10

  • Linux

The structure of the web interface

NOTE: The minimum recommended screen resolution for viewing One Identity Safeguard for Privileged Sessions's (SPS's) web interface is 1366 x 768 pixels on a 14-inch widescreen (standard 16:9 ratio) laptop screen. Screen sizes and screen resolutions that are equal to or are above these values will guarantee an optimal display of the web interface.

Figure 31: Structure of the web interface

The web interface consists of the following main sections:

Main menu

Each menu item displays its options in the main workspace on one or more tabs. Click a Main menu item to display the list of tabs available under that particular menu item.

User menu

Figure 32: User menu

The User menu allows you to:

About page

Figure 33: About page

Displays accessibility and system health information about SPS, including the following:

  • Hardware usage: CPU, memory, hard disk, and swap use. Expand to see more details or navigate to Basic Settings > Dashboard for detailed reports.

  • Traffic overview: The number of active HTTP, ICA, MSSQL, RDP, SSH, TELNET, and VNC connections. For HTTP, the number of active HTTP sessions is displayed.

  • System information: System date and time. It also shows the status of the core and boot firmware.

    • Corrupted: The firmware integrity check failed. If a firmware is shown as corrupted, contact our Support Team.
    • Tainted: It indicates that you have modified a file of the firmware locally. If you have modified a local file unintentionally, contact our Support Team.

    Figure 34: Boot firmware - Tainted

  • License information: License information if the license is not valid, or an evaluation version license has expired.

  • General information such as, current timezone or user interface version, and so on, as well as, links related to new features, help or feedback.

Context-sensitive help

SPS offers context-sensitive help, which is used to display information about the user interface relative to the task a user performs.

There are different levels of context sensitivity that have been implemented in SPS.

  • Screen-level help

    When available, SPS opens the help topic for that screen. Instead of having the user browse through the help system to find the right topic, SPS can quickly and directly display the topic that corresponds to the screen.

    To open a screen-level help, click I need help, when available.

  • Field-level help

    When available, field-level help provides help text detailing the purpose and function of a field.

    The following is an example of a field-level help where you can click How should I choose? and the help opens with more details about making the relevant destination settings.

    Figure 35: Quick Connection Setup — Example of a field-level help

Elements of the main workspace

The main workspace displays the configuration settings related to the selected Main menu item grouped into one or more submenus. Related parameters of a submenu are organized into labeled groups or sections, marked with blue outline .

Figure 36: Main workspace

  • Each page includes one or more blue action buttons. The most common action button is , which saves and activates the changes of the page.

  • / Show/Hide details: Displays or hides additional configuration settings and options.

  • Create entry: Create a new row or entry (for example an IP address or a policy).

  • Delete entry: Delete a row or an entry (for example an IP address or a policy).

  • Modify entries or upload files: Edit an entry (for example a host key, a list, and so on), or upload a file (for example a private key). These actions open a pop-up window where the actual modification can be performed.

  • , Position an item in a list: Modify the order of items in a list. The order of items in a list (for example the order of connections, permitted channels in a channel policy, and so on) is important because when One Identity Safeguard for Privileged Sessions (SPS) is looking for a policy, it evaluates the list from top to down, and selects the first item completely matching the search criteria. For example, when a client initiates a connection to a protected server, SPS selects the first connection policy matching the client's IP address, the server's IP address, and the target port (the From, To, and Port fields of the connection).

Message window: This pop-up window displays the responses of SPS to the user's actions, for example Configuration saved successfully. Error messages are also displayed here. All messages are included in the system log. For detailed system logs (including message history), see the Troubleshooting tab of the Basic Settings. To make the window appear only for failed actions, navigate to User menu > Preferences and enable the Autoclose successful commit messages option.

Figure 37: Message window

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