You can edit service items.

To edit a service item

1. In the menu bar, click Setup > Service items.

2. On the Service Items page, click the service item that you want to edit.

3. In the Service Item side panel, edit the service item's main data.

   You can edit the following main data.

   Table 15: Service item main data

   Property	Description
   Service item	Enter a name for the service item.
   Description	Enter a description of the service item.
   Service category	Click Select/Change and select the service category to which you want to assign the service item. You can use service categories to group different service items together. For more information about service categories, see Managing service categories.
   Approval policy	Select the approval policy used to determine the approver when the service item is requested.
   Approval by multi-factor authentication	Select this check box if approvals of requests for this service item require multi-factor authentication.
   Max. days valid	Specify how long an identity can keep the product until it is automatically unsubscribed again. An identity keeps their requested products on the shelf until they unsubscribe from them themselves. Sometimes, however, products are only required for a certain length of time and can be canceled automatically after this time. Products that are intended to have a limited shelf life need to be marked with a validity period.
   Website	Specify the URL of a web page that contains more information about the product. Use the following format: https://www.example.com or http://www.example.com. This field allows you to link product descriptions in the internet or intranet to the service item.
   Sort order	Specify how the service category is sorted.
   Request property	Select the request property using the additional request parameters that are defined for a request. If you do not select any request properties, the request properties of the associated service category are used. Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.
   Functional area	Click Select/Change and then select the functional area to which you want to assign the service item. You can use One Identity Manager to assess the risk of assignments. The assessments can be evaluated separately by functional area. To do this, service items must be assigned to functional areas. For more information, see the One Identity Manager Risk Assessment Administration Guide.
   Attestor	Click Select/Change and then select an application role. Members of this application role can approve attestation cases that affect the service item.
   Terms of use	Select the terms of use that the product's requester must accept. Terms of use that explain conditions of use for a product can be stored for individual service items (for example, software license conditions). When someone requests this product, the requester, and request recipient must accept the terms of use before the request can be finalized.
   Reason type on request	Select which type of reason is required when the service item is requested. Optional: A reason can be provided if required. Reason required (standard or free): A standard reason must be selected or a reason given with any text. Free text required: A reason must be given with freely selected text.
   Reason type on approval	Select which type of reason is required when the service item request is approved. Optional: A reason can be provided if required. Reason required (standard or free): A standard reason must be selected or a reason given with any text. Free text required: A reason must be given with freely selected text.
   Reason type on denial	Select which type of reason is required when the service item request is denied. Optional: A reason can be provided if required. Reason required (standard or free): A standard reason must be selected or a reason given with any text. Free text required: A reason must be given with freely selected text.
   Picture	Enter a picture for the service item. Users see this picture when they make a request. Perform the following actions as well: Click Add/Change. Select an image from your medium.
   Hide in product selection	Select this check box if the service item is meant to be requestable but is not displayed in the product selection.
   Request parameters must be defined per recipient	Select the check box to enter additional request properties separately for each recipient of the associated product, if the product is requested for several recipients in one request procedure.
   Retain service item assignment on relocation	Select the check box if you want requests for this service item to be retained when a customer or the product is moved. If an identity requests a product from a shop and changes shops at a later date, an approval decision must be made on how to proceed with the existing request. The same applies if a product is moved to another shelf.
   Application	Shows you which application the service item is assigned to.
   Tags	Define tags for the product. To do this, enter one or more terms and then press the Enter key. Use tags to find products faster in the Web Portal search. In this way, you can find products not just with their names but by using other keywords.
   Not requestable/Requestable	Set the switch to Requestable if you want to request the product via the Web Portal. Set the switch to Not requestable if you do not want to request the product via the Web Portal.
   Product owner	Specify which identities are responsible for the service item. Product owners can edit service item's main data and, be included in approval procedures as approvers for requests of this service item. To specify members of a specific application role as product owners, perform the following actions: Under Product owner, enable the Select from roles option. In the Product owner field, click Select/Change. In the Edit Property side panel, click the appropriate application role. To specify a specific identity as the product owner, perform the following actions: Under Product owner, enable the Select from identities option. In the Identity list, select the corresponding identity.

4. Click Save.