The request history provides you with an overview of denied, canceled, or unsubscribed requests. You can also resubmit requests here.
To open the request history
- Open the Request | My Requests menu and click Request History.
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Request history
Resubmitting a request
You can resubmit requests in the request history. This can be processed faster than submitting a new request and retains the request history.
To resubmit a request
-
Open Request history and select a request.
This displays more information in the detailed content view.
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Click Submit again in the master detail.
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Enter a reason for resubmitting in the request and click OK.
The request is added to your shopping cart. For more information, see Edit shopping cart.
To search in the request history
-
Use the extended search.
Process monitoring
In the request history, you can see every request you have submitted for yourself or for others. Use the filter function or advanced search to limit the number of requests displayed. For more information, see Navigation and use.
The following compliance states are shown in the request history.
|
Icon |
Description |
|---|---|
|
|
Request does not generate rule violations. |
|
|
Request generates rule violations. |
The request status of the selected request is displayed, amongst other things, in the detailed content view. The following views may be shown.
|
Status |
Description | |
|---|---|---|
|
|
Pending/requested |
Request is being processed. |
|
|
Assigned |
The request has been assigned. |
|
|
Denied |
The request was denied. The reason for denial is a policy or rule violation or the manager did not check the request, whether the request has a limited period. |
|
|
Unsubscribed |
The request subscription is canceled. For more information, see Unsubscribing requests. |
|
|
Aborted |
The request is terminated or the system could not execute the request. This occurs if no one was responsible for checking the request or if the validity period expired. The request history is displayed with the reason for aborting. |
|
|
Renewal |
The request was renewed. For more information about the selected request is shown in the detailed content view on the Information tab. Information is for example, who submitted the renewal and when. |
In the detailed content view, you can view more information about the requests on the Information, Workflow, and Compliance tabs.
To view the current status of your request
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Open Request history and mark the request you want.
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Select a tab in the detailed content view to view more detailed information.
Editing requests
Requests can be modified until they are unsubscribed. Requests can also be renewed, denied, or canceled.
You can execute these tasks in the menu Edit Requests in the Web Portal.
NOTE: You can also cancel requests in the Request History menu.
NOTE: You must configure the settings in the Web Designer in order to send cancellations and renewals in the same way as requests in the cart.
To open the "Edit Request" menu
- Select the menu Request | My Requests and click Edit Requests.