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Identity Manager 8.1.5 - Web Portal User Guide

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Displaying and approving complete requests

While handling pending requests, you can display all the requests and grant or deny approval for them all.

To view a complete request and approve all pending requests

  1. Open Pending requests and mark the request you require in the list of pending requests.

  2. Select Show entire requestunder more.

  3. Perform one of the following tasks:

    1. Grant or deny approval for pending requests by clicking Approve all in Pending Requests.

    2. Highlight the request you want in Pending requests and click Add items to this request.

Detailed information about this topic

Approving pending Active Directory group requests

You can enter additional actions for pending requests of an Active Directory group.

To make an approval decision about a new Active Directory group

  1. Open Pending requests and mark the request from an Active Directory group.

  2. Open the dialog window using Configure the new group and enter the additional data for the new group.

    Table 30: Configure the new group
    Setting Description
    Name Unique name of the new Active Directory group.
    Container Selected container.
    Group type Selected group type.

  3. Save the changes.

  4. Perform one of the following tasks:

    • Approve the request with and click Next.

    • Deny the request with and click Next.

  5. Perform one of the following tasks:

    1. In the Approvals view, select a reason for your decision and click Save.

    2. In the Approvals view, select a reason for your decision and click Save.

      The approval decision reason supports the audit trail.

    3. Enter the request's expiry date if necessary and click Save.

      NOTE: The setting with the expiry date is only available when approving the request.

Detailed information about this topic

Approving assignment of new managers

If a manager wishes to assign a new manager for their employee, they must first select a new manager in the employee's master data and select a deadline for the change-over. This triggers a New manager assignment request. For more information, see Assigning new managers.

If you are selected as the new manager, you receive an approval request from the old manager. After you have accepted the change of manager, you automatically become the new manager on the given date.

You can already cancel entitlements assigned to the employee on the given date.

To make an approval decision about a new manager

  1. Open Pending requests and highlight the product New manager assignment in the list of pending requests.

    NOTE: If the employee you will be manage on the given date after approval is granted has already received requests or entitlements, you can cancel these on first day.

  2. Open the list of assigned entitlements using the link View user’s entitlements and mark the required entitlement.

  3. Perform one of the following tasks:

    • Enable the checkbox Delete on the effective date and click Save.

    • Enable the checkbox Cancel on the effective date and click Save.

  4. Perform one of the following tasks:

    • Approve the request with and click Next.

    • Deny the request with and click Next.

    The marked request is displayed in Approvals.

  5. Perform one of the following tasks:

    • In the Approvals view, select a reason for your decision and click Save.

    • In the Approvals view, select a reason for your decision and click Save.

      The approval decision reason supports the audit trail.

    • Enter the request's expiry date if necessary and click Save.

      NOTE: The setting with the expiry date is only available when approving the request.

Detailed information about this topic

Making inquiries

Before you make an approval decision about a pending request, you can send a question to a user about it.

To make an inquiry

  1. Open Pending requests and mark the request you require in the list of pending requests.

  2. In the detailed content view, select the Submit inquiry action from the more context menu.

  3. Perform one of the following tasks:

    • Select an employee from the list in the Submit an inquiry about this request dialog.

    • Use the extended search.

    • Use a filter and then mark the item you want in the result list.

  4. Enter your query about the request in Submit an inquiry about this request and click Save.

    A message, saying that the inquiry was sent, is displayed in Pending Requests.

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