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Identity Manager 8.1.5 - Web Portal User Guide

Getting started Security keys (WebAuthn) Requests Attestation Compliance Responsibilities
My responsibilities
Employees System entitlements Business roles System roles Departments Cost centers Locations Application roles Resources Assignment resources Multi-request resources Multi-requestable/unsubscribable resources Software Devices Adding tags for service items
Task delegation Ownerships Auditing Governance administration
Applications Calls Settings Discovering your statistics on the start page

Withdrawing additional approval

You can only withdraw additional approvals if the product has the status "Request". Once the approval has been canceled, you are the only approver for this procedure again and can add additional approvers.

To cancel additional approval

  1. Open Approval history.

    This shows all the products you have assigned, denied, canceled, or edited.

  2. Highlight the request you want to withdraw and click Withdraw additional approval in the master detail.

    NOTE: Withdraw additional approver is shown if an additional approver was added to this product.

  3. Enter a reason for the withdrawal in the field in the dialog and click Save.

For more information, see Approving pending requests.

Request inquiries

NOTE: This function is only available if the Identity Management Base Module or Attestation Module is installed.

You can query requests or attestation cases. Request Inquiries are displayed in under Request Inquires. You can see more information about the inquiry in the detailed content view. The age is empty if there are not inquiries.

For more information, see Pending requests.

To answer an approval inquiry

  1. Open Request | My tasks and click Request inquiries.

  2. Mark an inquiry in Request Inquiries.

  3. Click Respond to enter an answer.

    The answer is sent on saving. Confirmation verification is displayed.

Auditing

Auditing is a submenu of the Request. You can execute various actions, such as viewing all requests or viewing all approved requests, depending on which entitlements you have been assigned. These actions can be called up over tiles.

Detailed information about this topic

Request

This overview lists all requests that have been created with the selected time period. You can select an employee to view just their requests. To limit the number of list entries you can use the advanced search, the filter function or you can select more columns to display. For more information, see Requests. Marked requests provide the following information in the detailed content view.

  • Details of the requested item

  • Status indicates the latest action performed on the request

  • General information about the request, including all steps the request has completed, and the next steps

  • Details of the recipient and requester

  • If there are any rule violations for the request these are displayed with At least one rule was violated.

To view historical requests

  1. Open Auditing | Request and select an employee using Assign.

  2. Perform one of the following tasks:

    • Use a filter and then mark the item you want in the result list.

    • Use the extended search.

    • Mark the entry you want in the list.

    This displays details of the selected item in the detailed content view.

    NOTE: The Workflow tab in the detailed content view shows all changes chronologically in the form of a workflow diagram. Use to open a dialog and view the requester and request number.

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