Chat now with support
Chat with Support

Identity Manager 8.1.5 - Web Portal User Guide

Getting started Security keys (WebAuthn) Requests Attestation Compliance Responsibilities
My responsibilities
Employees System entitlements Business roles System roles Departments Cost centers Locations Application roles Resources Assignment resources Multi-request resources Multi-requestable/unsubscribable resources Software Devices Adding tags for service items
Task delegation Ownerships Auditing Governance administration
Applications Calls Settings Discovering your statistics on the start page

Approvals

You can use the Auditing - Approvals view to see requests involving a particular employee. This view is the same as on Auditing - Requests. Use the search function to search for a particular request or to filter the results.

To display all historical requests for a specific approver

  1. Open Auditing | Approvals and select an approver using Assign.

  2. Perform one of the following tasks:

    • Use the extended search.
    • Mark the entry you want in the list.

    This displays details of the selected item in the detailed content view.

    NOTE: The Workflow tab in the detailed content view shows all changes chronologically in the form of a workflow diagram.

IT Shop escalation

NOTE: You only see the menu IT Shop escalation approval if you are a fallback approver or member of the chief approval team.

If the are requests pending and the approver responsible is not available for an extended period or has no access to Web Portal, then the fallback approver or member of the chief approval team must make an approval decision. For more detailed information about the chief approval team, see the One Identity Manager IT Shop Administration Guide.

Detailed information about this topic

Escalated request approvals

As a fallback approver you can make approval decisions about escalated pending requests.

To make approval decisions about escalated pending requests

  1. Open IT Shop Escalation.

  2. Use a filter and then mark the item you want in the result list.

  3. Perform one of the following tasks:

    1. Approve the request with and click Next.

    2. Deny the request with and click Next.

    3. Click Approve all and Next.

    4. Click Deny all and Next.

    IMPORTANT: The four-eye principle can be broken for decisions because chief approval team members can make decisions for requests at any time!

  4. Perform one of the following tasks:

    1. In the Approvals view, select a reason for your decision and click Save.

    2. In the Approvals view, select a reason for your decision and click Save.

      The approval decision reason supports the audit trail.

    3. Enter the request's expiry date if necessary and click Save.

      NOTE: The setting for the expiry date is only available when approving the request.

Canceling escalated requests

You can cancel escalated requests in IT Shop Escalation.

To cancel escalated pending requests

  1. Open IT Shop Escalation.

  2. Use a filter and then mark the item you want in the result list.

  3. Click Withdraw request in the master view and enter a reason for the withdrawal in the dialog.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating