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Identity Manager 8.1.5 - Web Portal User Guide

Getting started Security keys (WebAuthn) Requests Attestation Compliance Responsibilities
My responsibilities
Employees System entitlements Business roles System roles Departments Cost centers Locations Application roles Resources Assignment resources Multi-request resources Multi-requestable/unsubscribable resources Software Devices Adding tags for service items
Task delegation Ownerships Auditing Governance administration
Applications Calls Settings Discovering your statistics on the start page

Submitting requests

After you have added your requests to the shopping cart, edited, and checked them, you can submit your shopping cart.

To submit your requests

  1. Open My Shopping Cart.

  2. Ensure you only have requests that you really want to submit in your cart.

    NOTE: If the shopping cart consists of requests that you want to execute on a regular basis, you can create a template from the shopping cart. For more information, see Maintaining templates.

  3. Highlight the request you want and enter more data in the master detail.

    NOTE: The request must have been checked and status set to OK.

  4. If you want to enter an additional comment about the shopping cart, click Edit.

  5. Enter a comment about the shopping cart and click Save.

    NOTE: you can test the request for a rule violation by selecting Check only in the Actions menu. If a rule violation is found, the request is still being processed and requires further approval from managers.

  6. Click Submit.

  7. Confirm with Yes.

    NOTE: You may be required to confirm the terms of use for some shopping cart items. The terms of use are displayed after you have confirmed the prompt with Yes. Read the terms of use and set the option I have read and understood the terms of use. You will also be prompted to enter your user name and password. Close the terms of use view and click Accept. For more detailed information about default reasons, see the One Identity Manager IT Shop Administration Guide.

    The information The request was successfully submitted appears in My Shopping Cart.

Setting validity periods

You can specify a validity period for a request or extend its validity period.

To specify the validity period for a product request

  1. Open My Shopping Cart.

  2. If you want to edit several requests at the same time, click Edit.

    This opens a dialog for the shopping cart.

  3. Enter values to fix the validity period of the requests in Valid from and Valid until.

    NOTE: If a there is already a date in Valid from, the validity period is determined as from this date and not from the approval date. The same applies to the Valid until date. An additional note is displayed in the detailed content view. If the request approval validity period has expired, an error message is displayed and the request is aborted.

    NOTE: Products that already have a fixed validity period are not changed in the process. To change the validity period of products that already have a fixed validity period, check the Replace already specified dates box.

  4. Save the changes.

Specifying priorities

You can specify the priority of a request in a similar way to the validity period. There are four priority levels.

To specify the priority of requests

NOTE: The Priority menu is enabled by default and can be applied. You can disable the Priority menu using a configuration parameter in the Web Designer. For detailed information about enabling configuration parameters, see the One Identity Manager Web Designer Object Model Documentation.

  1. Run the first two steps as described in the To specify the request validity period step-by-step.

  2. In the shopping cart dialog, check the Apply the following priority to all products in the shopping cart box and select an entry in the list.

  3. Save the changes.

Failed requests

If your request could not be sent when you executed Submit, you can examine the reason for the failure in your shopping cart. The reasons are marked with the icon you know already, in the Status column. For more information, see Shopping cart.

To view the reason for a failed request

  1. Open Service catalog | Shopping cart and click Submit.

  2. Confirm Request cannot be submitted with OK.

    Icons are displayed for the products in your shopping cart in Status, which already indicate which product in your request is causing the problem.

  3. Highlight the product with the icon in your shopping cart and the note Missing required product.

    Required products are listed in the detailed content view. Required products are dependent products. The action to run or information about how to proceed with each item is displayed respectively. For example, if a required product has already been requested and it can only be requested once, it is not possible to request it again. If the missing required product is still in the request, the action is provided.

  4. Click in the master detail to see information about the product's whereabouts.

    This information is displayed in a dialog. You can see exactly where your request currently is and who the approver is on the Workflow tab.

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