The following handling options apply for heatmaps and statistics in the mobile view.
|
Action |
Handling |
|---|---|
|
Show tooltip |
Tap on the statistic or the diagram. |
|
Display more details about the statistic/diagram in the dialog |
Double-tap on the statistic or the diagram. |
|
Display a tooltip for a heatmap rectangle |
Tap the heatmap's rectangle. |
|
Zoom in on heatmap |
Double-tap on the heatmap. |
If you forget your password, you can change it at any time in the Web Portal. For more information, see Change password. To do this, you need to set three separate questions that only you can answer.
If your password questions are incorrectly answered, you are locked out. You can reset locked password questions at any time. Depending on how the Web Portal is configured, password questions can be deleted even after they have been used correctly.
NOTE: The reminder to set a password question is shown as a tile on the start page. It is shown there until you have set your password questions.
To create new password questions
In the header, click 
On the Overview page, click the Password tile.
On the Password questions page, click New question
In the New password question, enter the following:
Secret question: Enter your question.
Secret answer: Enter your answer to the (above) question.
Confirm secret answer: Enter your answer to the question again.
Click Apply.
On the Password questions page, click Save.
To edit password questions
In the header, click
On the Overview page, click the Password tile.
On the Password questions page, next to the password question that you want to edit, click Edit.
In the Password question dialog, enter the following:
Secret question: Enter your question.
Secret answer: Enter your answer to the (above) question.
Confirm secret answer: Enter your answer to the question again.
Click Apply.
On the Password questions page, click Save.
To delete password questions
In the header, click
On the Overview page, click the Password tile.
On the Password questions page, next to the password question you want to delete, click Edit.
In the Password question dialog, click Delete.
In the Delete password question dialog, confirm the prompt with Yes.
On the Password questions page, click Save.
To unlock password questions
TIP: On the Password questions page, locked password questions are labeled with (locked).
In the header, click
On the Overview page, click the Password tile.
On the Password questions page, next to the password question you want to unlock, click Edit.
In the Unlock password question dialog, confirm the prompt with Yes.
On the Password questions page, click Save.
You can use the Password Reset Portal to change your central password or change multiple passwords for various user accounts.
You can change your password(s) in 2 steps:
There are three ways to log in to the Password Reset Portal in order to change your password:
Use a passcode that you have received from your manager.
Answer your personal password questions.
Use your user name and personal password to log in to the Web Portal.
To log in to Password Reset Portal using an access code
On the Web Portal's login page, click Manage your passwords or Forgot your password?.
The Password Reset Portal opens.
On the Select how you want to authenticate yourself page, select the option I have a passcode next to Authentication method.
In the User name field, enter your user name.
Click Next.
On the Enter your passcode page, in the Passcode field, enter your passcode.
In the field below Enter the security code, enter the CAPTCHA code displayed.
TIP: If you cannot clearly identify the CAPTCHA code displayed, click Generate a different code. A new CAPTCHA code is then generated.
Click Next.
Proceed as described under Step 2: Change password.
To log in to Password Reset Portal using your password questions
On the Web Portal's login page, click Manage your passwords or Forgot your password?.
The Password Reset Portal opens.
On the Select how you want to authenticate yourself page, select the option I want to answer my secret password questions next to Authentication method.
In the User name field, enter your user name.
Click Next.
On the Answer your password questions page, enter the relevant answers to your password questions in the fields.
In the field below Enter the security code, enter the CAPTCHA code displayed.
TIP: If you cannot clearly identify the CAPTCHA code displayed, click Generate a different code. A new CAPTCHA code is then generated.
Click Next.
Proceed as described under Step 2: Change password.
To log in to Password Reset Portal using your current password
On the Web Portal's login page, click Manage your passwords or Forgot your password?.
The Password Reset Portal opens.
On the Select how you want to authenticate yourself page, select the option I log in with my current password next to Authentication method.
In the User name field, enter your user name.
Click Next.
On the I log in with my current password page, enter your login information in the fields.
In the field below Enter the security code, enter the CAPTCHA code displayed.
TIP: If you cannot clearly identify the CAPTCHA code displayed, click Generate a different code. A new CAPTCHA code is then generated.
Click Next.
Proceed as described under Step 2: Change password.
After you have performed the steps from section Step 1: Log in to the Password Reset Portal, the Manage My Passwords page is displayed, and you can now change your central password or the passwords for user accounts to which you have access.
To change the passwords for your personal user accounts or the passwords of other user accounts
On the Manage my passwords page, select the option I want to reset one or more passwords.
Perform one of the following tasks:
To change the passwords for your personal user accounts, click 
To change the passwords of other user accounts, click
Select the check box next to the user accounts for which you want to change the password.
Click Next.
On the Set a new password page, enter the password you wish to use in the New password field.
TIP: Below the field, you can see how secure your new password is.
To display your company's password specifications, click Password policy.
In the Repeat the password field, enter the password again.
Click Next.
The password is reset for the previously selected user accounts.
On the Success page, click Log off.
To change the central password
On the Manage my passwords page, select the option I want to reset my central password.
Click Next.
On the Set a new password page, enter the password you wish to use in the New password field.
TIP: Below the field, you can see how secure your new password is.
To display your company's password specifications, click Password policy.
In the Repeat the password field, enter the password again.
Click Next.
The central password is reset.
On the Success page, click Log off.
You can update your contact information at any time.
NOTE: You cannot edit light gray boxes.
To update your contact information
In the header, click
Click Contact data.
NOTE: Users with other subidentities in addition to their main identity can use the Identity selection field in the Contact data view to select identities.
Changes to their contact data only affects the selected identity.
This also applies to creating reports. If you create a report it is generated for the selected identity.
Add or correct the entries in the various fields.
Click Change next to Country.
The Country dialog opens.
(Optional) Click the filter to limit your search for the required country.
Click the country you would like from the list.
The dialog closes and Contact Data is displayed.
next to Picture.
This opens Picture.
The selected image and other instruction are displayed in the dialog.
NOTE: If the photo is greater than 10 KB, you will have to crop the image.
(Optional) Hold the mouse over the image until a cross cursor appears, left-click and drag the mouse over the image to select the required area.
(Optional) Crop to selection.
Click Apply.
The dialog closes and Contact Data is displayed.
Click Save.
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